[ILL-L] Damaged/Lost Materials in US Mail

[Nelson, Elaine S.]

Recently it seems we have noticed an increased amount of items sent in the US mail that are either damaged in shipping or the packages have been torn open and the material is lost.  Have other institutions noticed an increase regarding this issue?  Currently we only insure a portion of our packages so we are paying for the lost/damaged materials in accordance with the ALA Interlibrary Loan Code.  I am just curious, are others experiencing this?

Elaine S. Nelson
University Libraries ... A destination for research, learning and friends
Interlibrary Loan Supervisor        765-285-8018 Office
Ball State University                  765-285-5351 FAX
Muncie, IN 47306                      enelson at bsu.edu<mailto:enelson at bsu.edu>
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