[ILL-L] Late Friday Request

Fri Mar 13 16:02:58 EDT 2009

If a library doesn't have holdings listed, we just assume it's
electronic and not available. We've done some experiments and they
usually come back deflected. Another option is to post onto the list to
see if anyone can lend it, 

Edward Helmrich 
ILL Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdelivery at iona.edu 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of ILL_PSC ILL_PSC
Sent: Friday, March 13, 2009 3:52 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Late Friday Request

I guess I'm just a curmudgeon, but I am the ref/bi/ill/systems librarian
and the assistant to the director, so I don't have a lot of time to fool
around cleaning up after patrons who don't want to do it.

I pretty much agree with Melissa and Susan. If they can't do it, then
they must not want it or need it. 

Back in the days of paper, I felt sorry for them. I told them to fill
out one form with their patron info and attach the list to it. Then I
created a CD patron record and just started searching and creating
records. That doesn't work well now that my CD records are all
delivery-based rather than patron-based.

Also -- today with electronic forms, they only have to fill in the
fields one time and the data pop up like magic in the next request. If I
have to do it, I have to cut and paste each line or type and then scroll
down through the information for 20 patrons looking for the correct
stuff. If I clear the data for one patron, I've cleared the data for
every other web form/application I use.

My biggest frustration is that I feel processing ILLs has taken a huge
step backwards. 

I'm spending all my time these days trying to figure out who has the
print journal rather than the electronic subscription. If I can't find
anyone with the print version, then I have to try to decide who is more
likely to have ILL permission for the electronic form. 

Kudos to WVU Libraries (our main campus and a separate unit) -- they
have everything linked and will tell you if they can fax, mail, or
deliver electronically. 

I spend 10 to 15 minutes per journal request looking at each possible
lender's catalog record. It is so frustrating to have gone from the days
of zipping through with the old telnet client and custom holdings and
union holding records to being bogged down with the web interface. 

Spring Break starts in 40 minutes -- let me out of here!

Linda

Linda Celet Bane
Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV  26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, PSC_Ariel at mail.wvu.edu
E-mail: ILL_PSC at mail.wvu.edu

>>> "April Younglove" <ayoungl at linfield.edu> Friday, March 13, 2009 2:03
PM >>>
I'm not sure why, from a patron's point of view, that the patron would
know or need to know about how we need to make separate requests to get
the items from different libraries for them. If, for some reason, your
system is set up in such a way that is impossible for you cancel the
request and make separate ones, then I understand. It also seems
reasonable to send the patron a note asking for separate requests in the
future. However, I don't see an advantage in forcing our patrons do
something that would be a convenience for us but is not a necessity for
them. After all, I'm the one getting paid to help the patron, right (not
the patron getting paid to help me)? 

April Younglove 
Technical Services Specialist
Linfield College, Portland Campus Library
503-413-7448
ayoungl at linfield.edu 

-----Original Message-----
From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Friday, March 06, 2009 5:20 PM
To: ill-l at webjunction.org 
Subject: RE: [ILL-L] Late Friday Request

Agreed!  When we had paper forms I would flatly refuse to fill them out
for people unless the patron has a physical disability.  Much to the
dismay of a small portion of our patrons, laziness did not count.  

Melissa Jackson
ILL Librarian

>>> "Susan M. Lee" <slee at ugf.edu> 03/06/09 5:40 PM >>>
As far as I am concerned.  If they don't have the time to fill out the
form, they don't really want the item.

~~~~~
Sue

Susan Lee M.L.S.
Information Services Librarian
University of Great Falls Library
1301 20th St South
Great Falls, MT 59405

VOICE 406-791-5318
FAX 406-791-5395

http://www.ugf.edu/library/ <http://www.ugf.edu/library/> 
mailto:slee at ugf.edu <mailto:slee at ugf.edu> 

So many books, so little time

________________________________

From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Friday, March 06, 2009 3:08 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Late Friday Request

Well, it saves THEM time.  I think I''ve already told the story of the
patron who requested 126 items simultaneously--but only filled out one
form.  When I explained we needed one form per request, he told me, "YOU
fill them out."  (So I did.)

Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Eastman, Carrie
Sent: Fri 3/6/2009 4:59 PM
To: ill-l at webjunction.org 
Subject: [ILL-L] Late Friday Request

So here is one for you:

I just got a request from a patron who used one request form for five
different books.  They listed all the book titles in the title line of
the form and just separated them using commas.  Brilliant!

Carrie

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