[ILL-L] ILL staff as missing materials detectives

[Bierma, Lynn]

We'll go ahead and ILL the item if its missing.  Additionally, our policy states that staff check regular stacks, oversize, and depending on the imprint, or other considerations, additional stack locations.  Either circulation or  ILL staff have the responsibilty of updating a record to "missing", along with a note in our circulation system that indicates the date of the first search, and who conducted the search.  About twice a year we do an exhaustive second search, conducted by  ILL, circulation and/or stack staff.   3rd search is conducted by cataloging.  3 searches may sound like a lot to some, but we do find items on the 3rd try.  If the item is still missing after a 3rd search, we delete our symbol off of OCLC and update our OPAC.
 
Lynn Bierma 
Interlibrary Loan Operations Coordinator 
Illinois State Library 
300 South 2nd Street 
Springfield, IL 62701 
PHONE: 217-558-1928 
FAX: 217-782-4446 
EMAIL: lbierma at ilsos.net 
INTERLIBRARY LOAN DEPT. EMAIL: islinter-libraryloan at ilsos.net 

Jesse White, Secretary of State and State Librarian 
Please consider the environment before printing this email. 

 
 

 

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Charlie Brenner
Sent: Thursday, March 12, 2009 9:17 AM
To: Interlibrary Loan Listserv
Cc: Charlotte Moman
Subject: [ILL-L] ILL staff as missing materials detectives

 


ILL folk-

 

In your institutions do you or your staff get the additional responsibility

to track down and/or report 'missing items'?

 

Some of my ILL requests are initiated by readers who fail to locate

items in the local catalog and subsequently are referred to ILL by

other staff. I usually try to followup and find our 'missing' item before

I attempt to borrow it. If I too cannot locate it, I will ask that the branch

manager be notified and mark it missing in the OPAC or possibly re-order.

If its at the headquarters branch where I am located I will print a bib

record and give it to my boss, the reference head.

 

Please offer your experience and the official policy or procedures for

handling this universal problem? 

 

Charlie Brenner

Interlibrary Loan Manager

Jackson/Hinds Library System

300 N. State St.

Jackson, MS 39201

601-968-5805

cbrenner at jhlibrary.com





 

 

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