[ILL-L] ILL staff as missing materials detectives

[Document Delivery]

If a book is missing, we request it ILL,

 

Edward Helmrich 
ILL Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdelivery at iona.edu 

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Charlie Brenner
Sent: Thursday, March 12, 2009 9:17 AM
To: Interlibrary Loan Listserv
Cc: Charlotte Moman
Subject: [ILL-L] ILL staff as missing materials detectives

 


ILL folk-

 

In your institutions do you or your staff get the additional
responsibility

to track down and/or report 'missing items'?

 

Some of my ILL requests are initiated by readers who fail to locate

items in the local catalog and subsequently are referred to ILL by

other staff. I usually try to followup and find our 'missing' item
before

I attempt to borrow it. If I too cannot locate it, I will ask that the
branch

manager be notified and mark it missing in the OPAC or possibly
re-order.

If its at the headquarters branch where I am located I will print a bib

record and give it to my boss, the reference head.

 

Please offer your experience and the official policy or procedures for

handling this universal problem? 

 

Charlie Brenner

Interlibrary Loan Manager

Jackson/Hinds Library System

300 N. State St.

Jackson, MS 39201

601-968-5805

cbrenner at jhlibrary.com





 

 

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