[ILL-L] ILL staff as missing materials detectives

[Charlie Brenner]

ILL folk-

In your institutions do you or your staff get the additional  
responsibility
to track down and/or report 'missing items'?

Some of my ILL requests are initiated by readers who fail to locate
items in the local catalog and subsequently are referred to ILL by
other staff. I usually try to followup and find our 'missing' item  
before
I attempt to borrow it. If I too cannot locate it, I will ask that  
the branch
manager be notified and mark it missing in the OPAC or possibly re- 
order.
If its at the headquarters branch where I am located I will print a bib
record and give it to my boss, the reference head.

Please offer your experience and the official policy or procedures for
handling this universal problem?

Charlie Brenner
Interlibrary Loan Manager
Jackson/Hinds Library System
300 N. State St.
Jackson, MS 39201
601-968-5805
cbrenner at jhlibrary.com




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