[ILL-L] Responsibility for lost in transit items

[Campbell, Heather]

The borrower is financially responsible for the material if the material
is lost in transit.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Trisha Cantwell
Keene
Sent: Tuesday, March 03, 2009 10:46 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Responsibility for lost in transit items


Collective wisdom needed -
What is the accepted protocol if a book is lost in the mail? In this
case the lender sent the item to the borrower and the item never
appeared. 
 
Just for the record what would be the protocol if the borrower was
sending it back to the lender and the item never appeared.
 
Please reply off list.
 
Thank you.
 
 
Trisha Cantwell Keene
Associate Director
Thorndike Library
109 Eden St.
Bar Harbor, ME  04609

(207) 288-2944 x211
(207) 288-2328 Fax
tcantwell at coa.edu
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