[ILL-L] Responsibility for lost in transit items

[Trisha Cantwell Keene]

Collective wisdom needed -
What is the accepted protocol if a book is lost in the mail? In this case the lender sent the item to the borrower and the item never appeared. 
 
Just for the record what would be the protocol if the borrower was sending it back to the lender and the item never appeared.
 
Please reply off list.
 
Thank you.
 
 
Trisha Cantwell Keene
Associate Director
Thorndike Library
109 Eden St.
Bar Harbor, ME  04609

(207) 288-2944 x211
(207) 288-2328 Fax
tcantwell at coa.edu
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