[ILL-L] BKL- Brooklyn Public Library

[Campbell, Heather]

We had a big discussion on the listserv about this a few years ago. OCLC
told me then that recalling an item when it was still in shipped would
cause the lending credit to be lost. 

 

Libraries recall a book when it hasn't even been physically shipped out
because they realize they have the wrong book, or the book is too
damaged, etc. A colleague at a Florida library told me that another
Florida library routinely updates her requests to Shipped.  When an item
doesn't arrive in a week or so, she calls them and gets the answer; "Oh-
we couldn't get that for you."  Is OCLC saying libraries that update to
shipped but don't send the books, still get the lending credits?

 

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Nancy Bode
Sent: Tuesday, July 14, 2009 12:07 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] BKL- Brooklyn Public Library

 

Way down at the bottom of this page is an explanation for this exact
situation:

 

http://www.oclc.org/us/en/support/documentation/resourcesharing/using/us
erguide/completingaloan/completingaloan.htm

 

It appears to me that lending credit is applied when the status changes
to "Shipped."  See Note 2.

 

Nancy Bode

Parkland College Library

Champaign, IL

www.parkland.edu/library 

>>> "Campbell, Heather" <HEATHERC at coj.net> 7/14/2009 10:50 AM >>>

It's been resolved now.  

 

The item was still in Shipped; if I had recalled it, we would have lost
the Lending credit.  If it had been in Received, though- I think we
would have retained the credit.

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
Sent: Tuesday, July 14, 2009 11:45 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] BKL- Brooklyn Public Library

 

You could, I think, recall it and then complete it, I think,

 

Edward Helmrich 
Interlibrary Loan Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdelivery at iona.edu 

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Campbell, Heather
Sent: Tuesday, July 14, 2009 8:52 AM
To: ILLiad-l Discussion List; Interlibrary Loan Listserv
Subject: [ILL-L] BKL- Brooklyn Public Library

 

Greetings!

 

We received a book back from BKL- Brooklyn Public Library that was still
in Shipped status.  I've been sending e-mails to them for a month trying
to get them to help us close out the transaction, but haven't gotten any
response.  I even sent a request for help through their website.  Does
anyone know if there have  been any personnel changes in their ILL
staff?  We're still getting requests from them.

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

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