[ILL-L] BKL- Brooklyn Public Library

[Britt, Kathy]

Heather-have you tried calling them on the phone (instead of email)?  Also, in these cases, if they are still sending you new requests, I would reply to their new requests via conditional saying that you cannot process any new requests for them until this old request is completed.

Kathy

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
Sent: Tuesday, July 14, 2009 11:45 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] BKL- Brooklyn Public Library

You could, I think, recall it and then complete it, I think,

Edward Helmrich
Interlibrary Loan Office
Ryan Library
Iona College VXI
914-633-2352
docdelivery at iona.edu

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Campbell, Heather
Sent: Tuesday, July 14, 2009 8:52 AM
To: ILLiad-l Discussion List; Interlibrary Loan Listserv
Subject: [ILL-L] BKL- Brooklyn Public Library

Greetings!

We received a book back from BKL- Brooklyn Public Library that was still in Shipped status.  I've been sending e-mails to them for a month trying to get them to help us close out the transaction, but haven't gotten any response.  I even sent a request for help through their website.  Does anyone know if there have  been any personnel changes in their ILL staff?  We're still getting requests from them.


Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986


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