[ILL-L] RE: ARIEL - problems at IWU

[Kimmel, Carol]

Also problems with ARIEL at TPA since Jan. 5.  We are able to send but not receive.
No call-back from ARIEL/INFOTRIEVE yet.  Please send docs ODYSSEY, EMAIL,FAX
or MAIL for the time being...

Carol Kimmel at TPA
Interlibrary Loan
Austin Peay State University
931-221-7193
kimmelc at apsu.edu

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Sweeney, Suzanne
Sent: Thursday, January 08, 2009 4:28 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] ARIEL - problems at IWU

I've already sent this to the ARIEL list - but I thought the ILL-L list generally might want to know.  Pardon any duplication.

We are having problems with ARIEL and can not send documents except as email.  Until we find a solution we will be sending documents to other libraries via email as  PDFs.

Since we returned to work Monday, Jan 5th our Ariel workstations have not been able to send document via Ariel - except document delivery email.   Oddly, we have been able to receive.  We have not been able to send to our other campus libraries nor they to us.  All of our standard settings are as they have always been - we have been told the University networking (firewall/DNS) settings are also as they should be.

We get the error:  Send aborted for document XXX,552 unable to accept data connection

Any suggestions on this would be gladly accepted.


Suzanne Sweeney
Research Support Librarian - Interlibrary Loan
Texas Woman's University Libraries
Denton, TX
ssweeney at mail.twu.edu

OCLC: IWU
DOCLINE:  TXUWXT


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