[ILL-L] Replacement fees

[Andrew Shuping]

This is something that we're going to try out beginning this semester.
 We currently have the default fee set to $150 (scare tactic mostly)
and plan on contacting the lender once the patron has assured us that
they actually have lost the book.  What happens for us 98% of the time
is that the patron wants to just keep the book...until we tell them
what it will cost.

Andrew Shuping
Jack Tarver Library
Mercer University
Macon, GA
Robert Frost - "In three words I can sum up everything I've learned
about life: it goes on."



On Mon, Jan 5, 2009 at 12:54 PM, Campbell, Heather <HEATHERC at coj.net> wrote:
>
> We have the $100 default fee- AND we contact the lender.
>
>
> Heather Campbell
> Special Services ~ Interlibrary Loan and Books By Mail
> Jacksonville Public Library   303 North Laura Street
> Jacksonville, Florida 32202
> heatherc at coj.net    904-630-2985
>
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Chappell, Cyndi, JCL
> Sent: Monday, January 05, 2009 12:24 PM
> To: ill-l at webjunction.org
> Subject: [ILL-L] Replacement fees
>
>
> Hi all,
>
> Currently, our public library system charges our patrons a default fee
> when the ILL item they borrowed changes to a lost status.  We try to
> call the lending library before the status changes to lost, so we can
> get the actual replacement fee and bill the patron for that amount.  How
> do you handle billing patrons for lost ILL items?  Do you just apply a
> default amount, figuring that it will all even out over time, more or
> less, or do you always contact the lending library to get the actual
> amount you'll be billed for the lost item?
>
> Thanks,
>
> Cyndi Chappell
>
> Resource Sharing Services Coordinator
> Johnson County Library
>
>
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