[ILL-L] Replacement fees

[Campbell, Heather]

We have the $100 default fee- AND we contact the lender. 


Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library   303 North Laura Street
Jacksonville, Florida 32202
heatherc at coj.net    904-630-2985 


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Chappell, Cyndi, JCL
Sent: Monday, January 05, 2009 12:24 PM
To: ill-l at webjunction.org
Subject: [ILL-L] Replacement fees


Hi all,

Currently, our public library system charges our patrons a default fee
when the ILL item they borrowed changes to a lost status.  We try to
call the lending library before the status changes to lost, so we can
get the actual replacement fee and bill the patron for that amount.  How
do you handle billing patrons for lost ILL items?  Do you just apply a
default amount, figuring that it will all even out over time, more or
less, or do you always contact the lending library to get the actual
amount you'll be billed for the lost item?

Thanks,

Cyndi Chappell

Resource Sharing Services Coordinator
Johnson County Library


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