[ILL-L] Replacement fees

[Chappell, Cyndi, JCL]

Hi all,

Currently, our public library system charges our patrons a default fee
when the ILL item they borrowed changes to a lost status.  We try to
call the lending library before the status changes to lost, so we can
get the actual replacement fee and bill the patron for that amount.  How
do you handle billing patrons for lost ILL items?  Do you just apply a
default amount, figuring that it will all even out over time, more or
less, or do you always contact the lending library to get the actual
amount you'll be billed for the lost item?

Thanks,

Cyndi Chappell

Resource Sharing Services Coordinator
Johnson County Library