[ILL-L] "Not Received" status puzzle

[MARINGER Cassie]

The date that's in the 'Returned' field is the date that the borrowing
library updated the request to 'Not Received' status.
I agree that it's misleading, and perhaps the wrong place for the date
to appear, but that's what it is.


Cassie Maringer, Senior Library Assistant, Interlibrary Loans
Washington County Cooperative Library Services (OQX)
111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036
Phone: 503-988-5576  /  Fax 503-988-5221
Email: cassiem at multcolib.org


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Avery Hicks
Sent: Tuesday, February 24, 2009 12:14 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] "Not Received" status puzzle


We lent out an item to another library which they never received. The  
status of the request is "NOT RECEIVED." However, there is also a  
returned date. We searched our shelves and found the item.

Is this what happens when the borrowing library eventually does  
receive the item that was previously on "not received" status, then  
returns it? I would have thought they would have to first change the  
status of the "not received" request to "received" before they system  
would let them return an item.

Or, could we have generated a return date by updating the request to  
"complete" because it showed up back at our place in the mail? Again,  
I would not have thought the system would allow this sequence of steps.

It's not a big deal...we have our item back. But this is the second  
time this has happened and we are curious as to how a "not received"  
item can have a return date.

Thanks for any inspiration on this!

Avery Hicks
Reference Librarian
Williamsburg Regional Library
7770 Croaker Road
Williamsburg, VA 23188-7064
(757)259-7720         www.wrl.org
(757)259-7798(fax)    ahicks at wrl.org
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