[ILL-L] "Not Received" status puzzle

[Avery Hicks]

We lent out an item to another library which they never received. The  
status of the request is "NOT RECEIVED." However, there is also a  
returned date. We searched our shelves and found the item.

Is this what happens when the borrowing library eventually does  
receive the item that was previously on "not received" status, then  
returns it? I would have thought they would have to first change the  
status of the "not received" request to "received" before they system  
would let them return an item.

Or, could we have generated a return date by updating the request to  
"complete" because it showed up back at our place in the mail? Again,  
I would not have thought the system would allow this sequence of steps.

It's not a big deal...we have our item back. But this is the second  
time this has happened and we are curious as to how a "not received"  
item can have a return date.

Thanks for any inspiration on this!

Avery Hicks
Reference Librarian
Williamsburg Regional Library
7770 Croaker Road
Williamsburg, VA 23188-7064
(757)259-7720         www.wrl.org
(757)259-7798(fax)    ahicks at wrl.org
********************************************************************