[ILL-L] Textbooks and ILL on to swifter billing by libraries

Wed Feb 18 13:12:10 EST 2009

We send an invoice on for the third overdue (30 days after the due date)
in both Borrowing and Lending.  The one for Borrowing has our default
price of $100 and we let the customer know that the price from the
lending library may exceed this cost.  We also block their library card
accounts.  That means more than not being able to check out books.  It
means no access to the library computers and no downloads as well.  For
Borrowing overdues, we adjust lenders' due dates to give us time to get
it back to you at least close to the lenders' due date (we hope).

In Lending, we recognize (since we're in the same boat) that -not only
may you be having trouble getting the book back or payment for the book-
it also takes a while for your accounting mechanisms to get a check cut.
We have the same problem.  I remember a situation where we had the
accounting mechanisms at two institutions dukeing it out.  Their
institution kept sending us the wrong invoices which our accountants
wouldn't pay. Their ILL office knew about the problem but cut service to
us anyway.  So we cut service to them.
The situation was somewhat speedily resolved.

Heather Campbell
Manager- Special Services (Interlibrary Loan and Books by Mail)
Jacksonville Public Library (JPL)
303 North Laura Street
Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Jones, Alison R.
Sent: Wednesday, February 18, 2009 12:26 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Textbooks and ILL on to swifter billing by
libraries

This is why if I think to put it in the notice I try to offer to send an
invoice earlier (likewise if a borrowing library will let me know what
is going on, and that they think they are going to be able to get the
book back - I'm always willing to wait on invoicing if they think
they'll have it soon - I just need to know what is going on).  

Alison

Alison Jones
Public Services Librarian
Baptist College of Florida
-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Janet Stewart
Sent: Tuesday, February 17, 2009 6:02 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Textbooks and ILL on to swifter billing by
libraries

This brings up another issue -- I wish in many ways that libraries would
bill us more quickly--rather then sending out 3 or 4 overdue notices.

I realize they are trying to be kind and give us all the benefit of the
doubt --but some patrons would be much more responsive if they were
immediately faced with a bill for close to $100 or more -If they do not
return before we pay they have bought the book for the price of the bill

Janet Stewart
UMass Boston

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Richard Samford
Sent: Tuesday, February 17, 2009 6:47 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Textbooks and ILL

ILL_PSC ILL_PSC wrote:
> I sympathize with public libraries, but a loan is a loan is a loan is
a loan. It doesn't matter what the patron is using it for, they still
have to follow the lender's restrictions/policies/due dates. My students
only get 6 weeks use, so I am sorry, but your patrons only get six weeks
use.
>   
... but that's really the crux of the whole matter.  They DON'T follow 
the lenders' due dates...  "I'll return it when I'm done and just pay 
the fine..."  I've heard that time after time.  Even with a dollar per 
day overdue, and the ability to block university records, administration

maintains we cap our overdue maximum at $30, and usually, by the time we

realize it's going to be a problem, we can't get a replacement cost and 
issue payment before the end of the semester, when the patron gleefully 
brings the book back with a $30 check.  Better than paying $120 bucks 
for the thing, and only getting $6 from the U bookstore buyback. 

    So, a loan is not a loan is not a loan is not a loan.  It's another 
library wondering if they should ever loan anything to us again, since 
"they still have three of our books that they can't get back". 

    It's also one student telling ten......... 

    Thus:  "Textbooks and other titles assigned for PSU classes are not 
obtained on Interlibrary Loan".  Period, finito, end of story.  We get a

list from the bookstore too.

    "But I'm not taking that class"...we've had art undergrads request 
"underwater theoretical reconstructive brain surgery" titles (highly 
specialized graduate level textbooks in a way-nother field) "because it 
sounded like it would be fun to read"...  

Riiiiiiiiiiiiiiiight.  :|

-- 
Richard Samford            | samford at pittstate.edu 
Interlibrary Loan          | voice:  (620)235-4890 
Leonard H. Axe Library     | fax:   620/235-4090 
Pittsburg State University | http://library.pittstate.edu/ 
Pittsburg, KS   66762-5889 | OCLC:  KFP

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