[ILL-L] Faculty campus delivery services

Thu Feb 12 12:08:39 EST 2009

Mary,

BYU offers a very similar faculty delivery service and we have 1800-2000 faculty. We run our service primarily out of the main library (we have two: our main and our law). Our stats show an average of 1700 requests a month with 2000 during busy months.

For years we had been charging the individual departments a nominal fee (about $0.40/delivery) for the service (they would pay us out of their department research funds); this provided staff funding from which we grew the service. Now that our infrastructure is larger, we have stopped charging but it was a good method to help get the program off the ground.

I second Denise’s remarks and the value of the service. It is among the most popular services the library provides for the university faculty.

Gerrit van Dyk
Brigham Young University, Lee Library

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Mary Lehane
Sent: Thursday, February 12, 2009 9:14 AM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Faculty campus delivery services

Hello Denise,
I find these descriptions of these types of additional services very informative and appreciate you taking the time to provide details.
What would be helpful would be some figures, like the number of faculty at your institution and an average of your weekly or monthly deliveries to place this in context.
At my university, we have 2,000+ faculty members, two campuses and five libraries, so knowing something about your particular setting would help us if we were ever to consider implementing such a service.

Thanks,
Mary

Denise L Montgomery wrote:

Before we started our campus document delivery service, faculty who

didn't realize we had various materials in the library were submitting

them as ILL requests. We were finding that we had them, printing off

the request forms, going to the shelves to check to see if we had the

items before we cancelled the requests and sent them back to the

faculty with the notation they were in the library under this call #.

We had so many of these requests that it seemed to make a lot more

sense to take it to its logical conclusion to transfer the requests to

our document delivery module  of ILLIAD, scan the articles and send

them. As for the books and any other returnable that you can check out

with an ID card, we check the out to the faculty member's own account

and deliver them to the departmental office where the faculty member

receives their mail. The departmental secretary receives the material,

and puts it in the faculty member's mailbox. When the faculty member is

finished with the material, they return it to the office and either the

faculty member or the departmental secretary will contact us to come

and pick up the material. Each department has a milk crate supplied to

them to hold items waiting for us to pick them up.

And yes, we do not charge for copying articles or delivering them. We

also deliver and pick up GIL Express books (a patron-initiated

borrowing system from within the state of GA),  and interlibrary loan

books.

The system works very well. It has turned out to be the best thing we

have done in recent years in regards to improving our relations with

the faculty, and has boosted faculty usage of the library in

departments that previously saw little usage by its members.

I gave a presentation on this at an academic library conference in GA a

couple of years ago, and I do have presentation materials from it.

                                      Denise Montgomery

                                      Valdosta State University Library

April Younglove wrote:

What do you mean by free document delivery service of books and

articles?  Do you now have work study students pull materials from your

shelves and hand deliver them to faculty?

April Younglove

Technical Services Specialist

Linfield College, Portland Campus Library

503-413-7448

ayoungl at linfield.edu<mailto:ayoungl at linfield.edu>

-----Original Message-----

From: ill-l-bounces at webjunction.org<mailto:ill-l-bounces at webjunction.org>

[mailto:ill-l-bounces at webjunction.org] On Behalf Of Denise L Montgomery

Sent: Monday, February 09, 2009 2:16 PM

To: Interlibrary Loan Listserv

Subject: Re: [ILL-L] Problem? faculty who turn it large number of

requests andask for copying services

Patsy,

We have no limits on how many requests faculty can turn in. (If it's a

lot from one person, I just do other people first before doing that

person.)

As for copying items from our collection, it seemed insane to go

through all the steps of actually processing it down to checking the

stacks to see if it was on the shelves and then returning the request

to the faculty member, so I used this as an argument that we ought to

start free document delivery service of our books and articles to our

faculty. It was one of the best things we ever did PR wise in regards

to improving relations with our faculty. They love it!

                       Denise Montgomery

                       VSU Library

Sears, Patsy wrote:

________________________________

Do any of you have a policy about the number of requests a faculty

member can turn in at once and whether they should expect copying

services from library staff?

Thanks for any tips.

Patsy Sears

University of Montevallo

Alabama

searsp at montevallo.edu<mailto:searsp at montevallo.edu><mailto:searsp at montevallo.edu><mailto:searsp at montevallo.edu>

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Mary Lehane

Manager, Resource Sharing Department

207 Scott Library, York University

4700 Keele Street, Toronto, Ontario, Canada M3J 1P3

Phone: (416) 736-5808 Fax: (416)736-5920

Ariel: 130.63.180.22 E-mail: mlehane at yorku.ca<mailto:mlehane at yorku.ca>

http://www.library.yorku.ca/ccm/ResourceSharing/ServicesForYork/index.htm
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