[ILL-L] Faculty campus delivery services

Thu Feb 12 11:13:41 EST 2009

Hello Denise,
I find these descriptions of these types of additional services very 
informative and appreciate you taking the time to provide details.
What would be helpful would be some figures, like the number of faculty 
at your institution and an average of your weekly or monthly deliveries 
to place this in context.
At my university, we have 2,000+ faculty members, two campuses and five 
libraries, so knowing something about your particular setting would help 
us if we were ever to consider implementing such a service.

Thanks,
Mary

Denise L Montgomery wrote:
> Before we started our campus document delivery service, faculty who 
> didn't realize we had various materials in the library were submitting 
> them as ILL requests. We were finding that we had them, printing off 
> the request forms, going to the shelves to check to see if we had the 
> items before we cancelled the requests and sent them back to the 
> faculty with the notation they were in the library under this call #.
>
> We had so many of these requests that it seemed to make a lot more 
> sense to take it to its logical conclusion to transfer the requests to 
> our document delivery module  of ILLIAD, scan the articles and send 
> them. As for the books and any other returnable that you can check out 
> with an ID card, we check the out to the faculty member's own account 
> and deliver them to the departmental office where the faculty member 
> receives their mail. The departmental secretary receives the material, 
> and puts it in the faculty member's mailbox. When the faculty member is 
> finished with the material, they return it to the office and either the 
> faculty member or the departmental secretary will contact us to come 
> and pick up the material. Each department has a milk crate supplied to 
> them to hold items waiting for us to pick them up.
>
> And yes, we do not charge for copying articles or delivering them. We 
> also deliver and pick up GIL Express books (a patron-initiated 
> borrowing system from within the state of GA),  and interlibrary loan 
> books. 
>
> The system works very well. It has turned out to be the best thing we 
> have done in recent years in regards to improving our relations with 
> the faculty, and has boosted faculty usage of the library in 
> departments that previously saw little usage by its members.
>
> I gave a presentation on this at an academic library conference in GA a 
> couple of years ago, and I do have presentation materials from it.
>
>                                       Denise Montgomery
>                                       Valdosta State University Library
>                                        
>
> April Younglove wrote:
>
>
>   
>> What do you mean by free document delivery service of books and
>> articles?  Do you now have work study students pull materials from your
>> shelves and hand deliver them to faculty?
>>
>> April Younglove 
>> Technical Services Specialist
>> Linfield College, Portland Campus Library
>> 503-413-7448
>> ayoungl at linfield.edu
>> -----Original Message-----
>> From: ill-l-bounces at webjunction.org
>> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Denise L Montgomery
>> Sent: Monday, February 09, 2009 2:16 PM
>> To: Interlibrary Loan Listserv
>> Subject: Re: [ILL-L] Problem? faculty who turn it large number of
>> requests andask for copying services
>>
>>
>> Patsy,
>>
>> We have no limits on how many requests faculty can turn in. (If it's a 
>> lot from one person, I just do other people first before doing that 
>> person.)
>>
>> As for copying items from our collection, it seemed insane to go 
>> through all the steps of actually processing it down to checking the 
>> stacks to see if it was on the shelves and then returning the request 
>> to the faculty member, so I used this as an argument that we ought to 
>> start free document delivery service of our books and articles to our 
>> faculty. It was one of the best things we ever did PR wise in regards 
>> to improving relations with our faculty. They love it!
>>
>>                        Denise Montgomery
>>                        VSU Library
>>
>> Sears, Patsy wrote:
>>
>>
>>     
>>> ________________________________
>>>
>>> Do any of you have a policy about the number of requests a faculty 
>>>       
>> member can turn in at once and whether they should expect copying 
>> services from library staff?
>>     
>>>
>>>
>>>
>>> Thanks for any tips.
>>>
>>>
>>>
>>>
>>>
>>> Patsy Sears
>>>
>>> University of Montevallo
>>>
>>> Alabama
>>>
>>>
>>>
>>> searsp at montevallo.edu<mailto:searsp at montevallo.edu>
>>>
>>>
>>>
>>>
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>>> ILL-L mailing list
>>> ILL-L at webjunction.org
>>> http://lists.webjunction.org/mailman/listinfo/ill-l
>>>
>>>
>>>       
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>>     
>
>
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>   

-- 

Mary Lehane

Manager, Resource Sharing Department

207 Scott Library, York University

4700 Keele Street, Toronto, Ontario, Canada M3J 1P3

Phone: (416) 736-5808 Fax: (416)736-5920

Ariel: 130.63.180.22 E-mail: mlehane at yorku.ca <mailto:mlehane at yorku.ca>

http://www.library.yorku.ca/ccm/ResourceSharing/ServicesForYork/index.htm

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