[ILL-L] Problem? faculty who turn it large number of requests and ask for copying services

[Campbell, Heather]

Arthur:
We run into similar problems in public libraries.  RIght now, we have a
customer who was referred to us by one of our branches.  The vast
majority of books she requests are books that are 1) haven't been
published yet and 2) are owned by our library with multiple copies
sitting on the shelf.  The woman has a computer but will NOT check our
catalog to see if we own the book.   Staff in other parts of the
building apologize when they transfer her phone call down to us.  Most
of her requests for for books mentioned on the Oprah website, on the
Oprah show, or on other talk shows.  My staff suspects that the branch
sicced her on us because they were tired of dealing with her.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Monday, February 09, 2009 11:56 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Problem? faculty who turn it large number of
requests and ask for copying services


At GLG, we transmit a limit of 10 requests per patron per week; a
faculty member can hand in more, but is asked to prioritize if any are
needed quickly.  One of our professors inspired this limit; he submitted
126 requests at a time, and later 66 at a time.  If he submits 126
requests now, he'll have to wait 13 weeks.
 
We don't copy for faculty--we have a photocopier they can use and charge
the copying to their department, but we won't do it for them, except in
special circumstances, such as medical problems.  I have also made
copies for a 91-year-old patron--I was concerned at first about charges
of special treatment, but then I decided we could make it a policy that
we'd do copying for all patrons over 90 years old.
 
Of course, some patrons expect copying services.  I think I've already
mentioned that when the professor referred to above submitted 66
requests, 32 turned out to be in our library; I pulled the bound volumes
for him and marked the pages, but that wasn't enough, he wanted me to do
all the copying, at the library's expense.  Another professor ordered a
1692 book on microfilm and wanted me to print it out for her--all 312
pages of it.
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Sears, Patsy
Sent: Mon 2/9/2009 11:11 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Problem? faculty who turn it large number of requests
and ask for copying services




________________________________

Do any of you have a policy about the number of requests a faculty
member can turn in at once and whether they should expect copying
services from library staff?





Thanks for any tips.





Patsy Sears

University of Montevallo

Alabama



searsp at montevallo.edu<mailto:searsp at montevallo.edu>




_______________________________________________
ILL-L mailing list
ILL-L at webjunction.org
http://lists.webjunction.org/mailman/listinfo/ill-l



-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090209/cbd2ab61/attachment.htm