[ILL-L] Invoices included with Electronic Deliveries

[Bell.Jacobsen at state.sd.us]

I agree with your statement as long as the notice has "invoice" or
"bill" displayed.

 

Thanks.

 

Bell Jacobsen (SDS) 
Circulation/ILL Department Manager 
800 Governors Drive 
Pierre SD 57501-2294 
bell.jacobsen at state.sd.us 
http://www.sdstatelibrary.com 
605-773-5068 Phone 
605-773-6962 Fax 
1-800-423-6665 SD Only 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Jeanine Weber
Sent: Wednesday, February 04, 2009 10:59 AM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Invoices included with Electronic Deliveries

 

If libraries want to send invoices electronically they could put it in a
separate email and word the subject so its obvious its an invoice.  This
way it shouldn't get missed and the patron doesn't see it.  I haven't
received invoices electronically yet, but I have received overdue
notices this way.  Either the email is the notice or the notice is in a
pdf and attached. This would solve the problems mentioned in the
original email on this topic.

Jeanine

On Wed, Feb 4, 2009 at 11:33 AM, James B. Harper <jbharper at ncsu.edu>
wrote:

Hey All, I raised this topic on the ILLiad list and someone thought I
should raise it here as well.

Lending libraries should NOT include invoices with articles delivered
electronically (ie Ariel or Odyssey.)

As Lenders we need to assume that:
  *A*) borrowing institutions seldom print out articles received
  electronically   *B*) most borrowing institutions only give incoming
articles a
  cursory glance before sending them on to the patron. 
Special notes and invoices are often missed by borrowing staff. Missed
invoices don't get paid and do on occasion freak out a patron or two.

We lenders should send articles that are "ready for prime time". With
the growth of unmediated borrowing and use of trusted sender there is an
increased need for this quality assurance.

I often miss the obvious so I'd like to hear from those who disagree or
have a different slant on the topic.

If you do have something to add, consider doing it on my obscure, never
read BLOG (illdds.wordpress.com <http://illdds.wordpress.com/> ) That
way those who are not interested in the topic will only have to delete
one email.

Thanks,

James

-- 

_______________________________________________________

James B. Harper, MLIS
Librarian for Interlibrary & Document Delivery Services
North Carolina State University Libraries

jbharper at ncsu.edu                           919-513-3586 (phone)
919-515-7854 (fax)
CHAT: www.lib.ncsu.edu/staff/jbharper/chat.html
uncill.wordpress.com <http://uncill.wordpress.com/> 
illdds.wordpress.com <http://illdds.wordpress.com/>  
2 Broughton Ave
Campus Box 7111
N.C. State University
Raleigh, NC 27695-7111
_______________________________________________________


 



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-- 
************************************************
Jeanine Weber  /  Phone: 616-632-2128
Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College  /  Fax: 616-732-4534
1607 Robinson Rd SE   /  OCLC: EXQ
Grand Rapids MI 49506
www.aquinas.edu/library

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