[ILL-L] PRINTING PROBLEMS

[Patti Cummins]

>Anyone out there still having problems with printing pending requests?  Right now I can’t print anything­keep getting the error message from OCLC.  What’s going on?
> 
>W. Stephen Breedlove
>Reference Librarian/Interlibrary Loan Coordinator
>La Salle University Library
><mailto:breedlov at lasalle.edu>breedlov at lasalle.edu
>215-951-1862

OCLC sent out this System Alert:
OCLC System Alert 
 
Posted: 2/4/2009 10:40:18 AM ET
 
WorldCat Resource Sharing Printing
 
Alert Status: Condition reported
 
Affected Services:
WorldCat Resource Sharing
 
Description: 
We are currently experiencing difficulties with printing in WorldCat Resource Sharing. When printing is attempted an error message comes up "An error occurred during the execution of this action".

Examples of this have been reported when selecting multiple categories to print or when attempting to print Pending requests and selecting to not put in process. In addition some requests have the following message: 

"This is an ISO-ILL request. Please hit the ISO edit button. Further work on this request must be done in WorldCat Resource Sharing." 

On multiple printing items it has been reported that printing single categories resolves the problem.
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