[ILL-L] Invoices included with Electronic Deliveries

[Jeanine Weber]

If libraries want to send invoices electronically they could put it in a
separate email and word the subject so its obvious its an invoice.  This way
it shouldn't get missed and the patron doesn't see it.  I haven't received
invoices electronically yet, but I have received overdue notices this way.
Either the email is the notice or the notice is in a pdf and attached. This
would solve the problems mentioned in the original email on this topic.
Jeanine

On Wed, Feb 4, 2009 at 11:33 AM, James B. Harper <jbharper at ncsu.edu> wrote:

> Hey All, I raised this topic on the ILLiad list and someone thought I
> should raise it here as well.
>
> Lending libraries should NOT include invoices with articles delivered
> electronically (ie Ariel or Odyssey.)
>
> As Lenders we need to assume that:
>   *A*) borrowing institutions seldom print out articles received
>   electronically   *B*) most borrowing institutions only give incoming
> articles a
>   cursory glance before sending them on to the patron.
> Special notes and invoices are often missed by borrowing staff. Missed
> invoices don't get paid and do on occasion freak out a patron or two.
>
> We lenders should send articles that are "ready for prime time". With the
> growth of unmediated borrowing and use of trusted sender there is an
> increased need for this quality assurance.
>
> I often miss the obvious so I'd like to hear from those who disagree or
> have a different slant on the topic.
>
> If you do have something to add, consider doing it on my obscure, never
> read BLOG (illdds.wordpress.com) That way those who are not interested in
> the topic will only have to delete one email.
>
> Thanks,
>
> James
>
> --
>
> _______________________________________________________
>
> James B. Harper, MLIS
> Librarian for Interlibrary & Document Delivery Services
> North Carolina State University Libraries
>
> jbharper at ncsu.edu                           919-513-3586 (phone)
>                 919-515-7854 (fax)
>                                                 CHAT:
> www.lib.ncsu.edu/staff/jbharper/chat.html
> uncill.wordpress.com
> illdds.wordpress.com
> 2 Broughton Ave
> Campus Box 7111
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> Raleigh, NC 27695-7111
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-- 
************************************************
Jeanine Weber  /  Phone: 616-632-2128
Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College  /  Fax: 616-732-4534
1607 Robinson Rd SE   /  OCLC: EXQ
Grand Rapids MI 49506
www.aquinas.edu/library
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