[ILL-L] Invoices included with Electronic Deliveries

[James B. Harper]

Hey All, I raised this topic on the ILLiad list and someone thought I 
should raise it here as well.

Lending libraries should NOT include invoices with articles delivered 
electronically (ie Ariel or Odyssey.)

As Lenders we need to assume that:
    *A*) borrowing institutions seldom print out articles received
    electronically 
    *B*) most borrowing institutions only give incoming articles a
    cursory glance before sending them on to the patron. 

Special notes and invoices are often missed by borrowing staff. Missed 
invoices don’t get paid and do on occasion freak out a patron or two.

We lenders should send articles that are “ready for prime time”. With 
the growth of unmediated borrowing and use of trusted sender there is an 
increased need for this quality assurance.

I often miss the obvious so I’d like to hear from those who disagree or 
have a different slant on the topic.

If you do have something to add, consider doing it on my obscure, never 
read BLOG (illdds.wordpress.com) That way those who are not interested 
in the topic will only have to delete one email.

Thanks,

James

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James B. Harper, MLIS
Librarian for Interlibrary & Document Delivery Services
North Carolina State University Libraries

jbharper at ncsu.edu                           
919-513-3586 (phone)                           
919-515-7854 (fax)                           
                                                                  
CHAT: www.lib.ncsu.edu/staff/jbharper/chat.html
uncill.wordpress.com
illdds.wordpress.com 

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Campus Box 7111
N.C. State University
Raleigh, NC 27695-7111
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