[ILL-L] Best way to avoid charges?
Linda Clausen
lclausen at fvrl.org
Fri Dec 18 10:57:09 EST 2009
I'm pretty sure that this feature is already in deflection - we don't use
it because we never charge, but I have seen deflections set up in the
policy directory for <$15 before.
Linda Clausen
Interlibrary Loan
Fort Vancouver Regional Library District
1007 E Mill Plain Blvd
Vancouver, WA 98663
360-695-1566
-----Original Message-----
From: "Ellingson, Margaret W" <libmgw at emory.edu>
To: Interlibrary Loan Listserv <ill-l at webjunction.org>
Date: Fri, 18 Dec 2009 10:25:05 -0500
Subject: Re: [ILL-L] Best way to avoid charges?
> If only everyone who got a conditional response about charges DID
> remove the library from their custom holdings. We send conditional
> responses over and over again to some the same libraries (and
> eventually call them) and they STILL put us in their lender strings
> with $0 maxcost.
> We're eager for OCLC to enhance deflections so that we can use them for
> cost. Currently, you can only exclude "official" OCLC groups from your
> deflections and we have individual reciprocal libraries that also need
> to be excluded. We've asked OCLC to change this and hope to see the
> change sometime soon. Are you listening, OCLC Santa? -- Margaret
> ***********************************************************************
> *********
> Margaret W. Ellingson EMAIL:
> margaret.ellingson at emory.edu
> Interlibrary Loan & Reference PHONE: 404-727-6893
> R. W. Woodruff Library FAX: 404-727-0052
> Emory University ARIEL:
> ariel.library.emory.edu
> Atlanta, GA 30322-2870 USA OCLC: EMU * NUC: GEU
> ***********************************************************************
> *********
>
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Linda Stewart
> Sent: Thursday, December 17, 2009 3:05 PM
> To: Interlibrary Loan Listserv
> Subject: Re: [ILL-L] Best way to avoid charges?
>
> Some libraries change their policies, then forget to update the
> Policies Directory. Asking them to conditional before sending the item
> helps us do two things: respond no to the conditional, and remove their
> symbol from our custom holdings.
>
> Linda Stewart
> Interlibrary Loan Librarian
>
> Charleston County Public Library (SXC)
> 68 Calhoun Street
> Charleston, SC 29401
>
> (843) 805-6940
> (843) 727-6752 fax
> ill at ccpl.org<mailto:ill at ccpl.org>
>
>
> ________________________________
> From: ill-l-bounces at webjunction.org [ill-l-bounces at webjunction.org] On
> Behalf Of Debbie Hunn [DHunn at dts.edu]
> Sent: Thursday, December 17, 2009 2:49 PM
> To: Interlibrary Loan Listserv
> Subject: Re: [ILL-L] Best way to avoid charges?
> Using the Policies Directory would be a great time saver right up
> front, as you create your lender string. That way you know what library
> XYZ charges before you send the request, and you don't have the delay
> of receiving a Conditional and then looking for a cheaper option.
>
> Is there a reason so many libraries type in $0 for the Maxcost and ask
> lenders to conditional if they charge? I receive requests like this
> frequently although our policies are in the Policies Directory.
>
> Debbie
>
>
> Debbie Hunn
> Turpin Library
> Dallas Theological Seminary
> 3909 Swiss Ave
> Dallas, TX 75204
> phone: 214-841-3752
> fax: 214-841-3745
> dhunn at dts.edu
>
> >>> On 12/17/2009 at 12:46 PM, "Ellingson, Margaret W"
> <libmgw at emory.edu> wrote:
> AND use the Policies Directory for libraries whose policies and fees
> are unfamiliar to you. That's what it's for.
>
> As a library that charges for non-consortial requests, we're amazed at
> the number of requests we get, sometimes with only our symbol in the
> lender string, requesting non-circulating items for free. A simple
> check of the Policies Directory would have avoided that waste of our
> time, the requesting library's time and, most importantly, their user's
> time.
>
> ***********************************************************************
> *********
> Margaret W. Ellingson EMAIL: margaret.ellingson at emory.edu
> Interlibrary Loan & Reference PHONE: 404-727-6893
> R. W. Woodruff Library FAX: 404-727-0052
> Emory University ARIEL: ariel.library.emory.edu
> Atlanta, GA 30322-2870 USA OCLC: EMU * NUC: GEU
> ***********************************************************************
> *********
>
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of MARINGER Cassie
> Sent: Thursday, December 17, 2009 1:26 PM
> To: Interlibrary Loan Listserv
> Subject: Re: [ILL-L] Best way to avoid charges?
>
> Arrange your custom holdings so that your requests always go to free
> lenders first, then to charging libraries next if there are no free
> lenders.
>
> Cassie Maringer, Senior Library Assistant, Interlibrary Loans
> Washington County Cooperative Library Services (OQX)
> 111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036
> Phone: 503-988-5576 / Fax 503-988-5221
> Email: cassiem at multcolib.org
>
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Harbin, Jeff E.
> Sent: Thursday, December 17, 2009 10:22 AM
> To: ill-l at webjunction.org
> Subject: [ILL-L] Best way to avoid charges?
>
>
> What is the best way to avoid being charged for borrowing ILL?
>
> Maybe I'm asking for too much here, but I hope there's someone else out
> there who's had experience with this predicament. TMJ's constant data
> records have included "PLEASE CONDITIONAL if you charge!" in the
> Borrowing Notes since before I took over ILL nearly a year ago, but we
> still get charged by lending libraries (who have not conditionaled my
> requests) on a regular basis. Just yesterday I received two invoices
> in
> the mail (though we prefer IFM) from libraries who charged me for a
> loan
> well after the transaction had been completed.
>
> I have my maximum cost set to $15 so we can still borrow from libraries
> who do charge us. Essentially, I'm ok with paying necessary charges
> most of the time--our grad students request theses on a regular basis,
> and I understand why charges are usually associated there--but I'd like
> to know that I'm being charged before I'm sent the item so I can pursue
> a free option if one is available. Does that make sense? I don't like
> charges snuck in there because the lending library didn't bother to
> read
> my borrowing note.
>
> Would it be better to set my max cost to $0? My only fear there is
> that
> libraries who do charge would just reply "No" without a conditional.
> Again, I'm fine with paying charges via IFM if necessary, but both my
> library director and I would like to keep costs down as much as
> possible, and being more proactive and aware of charges seems like a
> good first step.
>
> Perhaps just thinking out loud, on a listerv. I appreciate any ideas.
> Thanks as always!
>
> Jefferson E. Harbin
> Public Services Librarian
> P.H. Welshimer Memorial Library
> Milligan College
> (423) 461-8495
> jeharbin at milligan.edu
>
>
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