[ILL-L] Best way to avoid charges?

Thu Dec 17 15:00:39 EST 2009

Also, I always check the policies directory first to see what a library charges before submitting a request.  But, I am a one person small operation. 

Ledja 

Ledja Cullen, MLIS
Reference & Evening Services Librarian
Interlibrary Loans & Course Reserves
Golden Gate University - Law Library
536 Mission Street
San Francisco, CA 94105
Tel: (415) 442-6689
Fax: (415) 512-9395
Email: lcullen at ggu.edu 
http://www.ggu.edu/lawlibrary 

>>> "Debbie Hunn" <DHunn at dts.edu> 12/17/2009 11:49 AM >>>
Using the Policies Directory would be a great time saver right up front, as you create your lender string. That way you know what library XYZ charges before you send the request, and you don't have the delay of receiving a Conditional and then looking for a cheaper option.

Is there a reason so many libraries type in $0 for the Maxcost and ask lenders to conditional if they charge? I receive requests like this frequently although our policies are in the Policies Directory. 

Debbie

Debbie Hunn
Turpin Library
Dallas Theological Seminary
3909 Swiss Ave
Dallas, TX  75204
phone: 214-841-3752
fax: 214-841-3745
dhunn at dts.edu 

>>> On 12/17/2009 at 12:46 PM, "Ellingson, Margaret W" <libmgw at emory.edu> wrote:
AND use the Policies Directory for libraries whose policies and fees are unfamiliar to you.  That's what it's for.

As a library that charges for non-consortial requests, we're amazed at the number of requests we get, sometimes with only our symbol in the lender string, requesting non-circulating items for free.  A simple check of the Policies Directory would have avoided that waste of our time, the requesting library's time and, most importantly, their user's time.

********************************************************************************
Margaret W. Ellingson           EMAIL: margaret.ellingson at emory.edu 
Interlibrary Loan & Reference   PHONE: 404-727-6893
R. W. Woodruff Library          FAX: 404-727-0052
Emory University                ARIEL: ariel.library.emory.edu
Atlanta, GA 30322-2870  USA     OCLC: EMU * NUC: GEU
********************************************************************************

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of MARINGER Cassie
Sent: Thursday, December 17, 2009 1:26 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Best way to avoid charges?

Arrange your custom holdings so that your requests always go to free
lenders first, then to charging libraries next if there are no free
lenders.

Cassie Maringer, Senior Library Assistant, Interlibrary Loans
Washington County Cooperative Library Services (OQX)
111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036
Phone: 503-988-5576  /  Fax 503-988-5221
Email: cassiem at multcolib.org 

-----Original Message-----
From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Harbin, Jeff E.
Sent: Thursday, December 17, 2009 10:22 AM
To: ill-l at webjunction.org 
Subject: [ILL-L] Best way to avoid charges?

What is the best way to avoid being charged for borrowing ILL?

Maybe I'm asking for too much here, but I hope there's someone else out
there who's had experience with this predicament.  TMJ's constant data
records have included "PLEASE CONDITIONAL if you charge!" in the
Borrowing Notes since before I took over ILL nearly a year ago, but we
still get charged by lending libraries (who have not conditionaled my
requests) on a regular basis.  Just yesterday I received two invoices in
the mail (though we prefer IFM) from libraries who charged me for a loan
well after the transaction had been completed.

I have my maximum cost set to $15 so we can still borrow from libraries
who do charge us.  Essentially, I'm ok with paying necessary charges
most of the time--our grad students request theses on a regular basis,
and I understand why charges are usually associated there--but I'd like
to know that I'm being charged before I'm sent the item so I can pursue
a free option if one is available.  Does that make sense?  I don't like
charges snuck in there because the lending library didn't bother to read
my borrowing note.

Would it be better to set my max cost to $0?  My only fear there is that
libraries who do charge would just reply "No" without a conditional.
Again, I'm fine with paying charges via IFM if necessary, but both my
library director and I would like to keep costs down as much as
possible, and being more proactive and aware of charges seems like a
good first step.

Perhaps just thinking out loud, on a listerv. I appreciate any ideas.
Thanks as always!

Jefferson E. Harbin
Public Services Librarian
P.H. Welshimer Memorial Library
Milligan College
(423) 461-8495
jeharbin at milligan.edu 

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