[ILL-L] Max days pending request at single inst?

[Campbell, Heather]

I thought the queues were standardized. I haven't seen a way to adjust
the queue in WCRS.  Is this something new?

Heather Campbell, Senior Librarian
Manager- Interlibrary Loan 
Jacksonville Public Library (JPL)
303 North Laura Street
Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986
 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Nathan Hosburgh
Sent: Wednesday, December 16, 2009 8:57 AM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Max days pending request at single inst?

I was under the impression that lending libraries could adjust the
default "days in pending" so that for instance, instead of the default 4
days, a library could specify that they only wanted requests to sit in
their queue for 2 days before moving on to the next lender in the
string.  Is this not so?

Nate

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Wednesday, December 16, 2009 8:45 AM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Max days pending request at single inst?

I've seen this too.  It's really annoying to spend 30 minutes hunting a
missing book, find it in the book repair section, and triumphantly
return to your desk only to have the request for it vanish.

We had one vanish from our queue on day 2, and the borrower swore they
didn't cancel it.  We still don't know what happened.  :(


Melissa Jackson
ILL Librarian


>>> 
From: 	"Campbell, Heather" <HEATHERC at coj.net>
To:	"Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: 	12/16/2009 8:41 AM
Subject: 	Re: [ILL-L] Max days pending request at single inst?

I've seen them move prematurely too. It's aggravating when you get a
request in the morning and search the shelves, only to find -when you go
to fill the request that it has gone on.  As much as it's happened, I
can't believe that all instances were due to requests getting cancelled.

Heather Campbell, Senior Librarian
Manager- Interlibrary Loan 
Jacksonville Public Library (JPL)
303 North Laura Street
Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986
 



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