[ILL-L] Friday Rants: Renewals, Not Yet Published books, Ignoring Recalls, Requests w/o OCLC numbers

[Campbell, Heather]

Right, Paul! 
Re- #2
We once unfilled an ALA request for another local academic library b/c
it was in use. Said library complained to our local network; they
thought we should have kept the slip and placed a hold on it for them.
Re- #3
It's interesting how many libraries have to be informed about how ILL
works and how often the ALA policy needs to be quoted to them. We work
with a lot of referral centers. From time to time one of their client
libraries returns a book but it never arrives here; they balk at paying
for the lost book, b/c "we returned it". 



Heather Campbell, Senior Librarian
Manager- Interlibrary Loan 
Jacksonville Public Library (JPL)
303 North Laura Street
Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986
 
-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Paul B. Drake
Sent: Sunday, December 13, 2009 4:10 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Friday Rants: Renewals, Not Yet Published books,
Ignoring Recalls, Requests w/o OCLC numbers

#2 As a borrower I use Amazon.com to get a publication date. If it
hasn't
arrived, it isn't requested. <<"And no, other libraries won't place a
reserve on it for you, dear faculty/student person.">>

#3 ADDED RANT - libraries that manually updated OCLC WRS RECALL notices,
to RETURNED - just because they don't want to look at the message. This
has happened a number of times, and I can't believe it.

Paul




On Sat, December 12, 2009 2:46 am, Campbell, Heather wrote:
> Still fairly early in the day, I was hit -one after another- by ILL
pet
> peeves:
>
>
>
> *	A library asked for a renewal (we lend for 60 days so we don't
> renew; this is highlighted on all labels and paperwork) for books that
> aren't due until 1/18/2010.
> *	A library wanted us to lend them a book that won't be published
> until next year.  Asking for 2010 books has been happening since June
of
> this year.
> *	We recall overdue books starting when they are a week or more
> overdue. I'm still astounded by the percentage of overdues that make
> invoice stage where no one at the borrowing libraries has responded to
> the recall notices.  Does anyone pay attention to recall notices?
> *	A library requested sheet music.  All the info we received was
> the name of the very prolific composer and the title Piano Concerto.
No
> OCLC number was given. How do they know we own this? Or is this a
> 'fishing expedition"?
> *	We send conditionals to libraries who have longstanding overdues
> explaining that we can't loan them any more books until the overdues
are
> cleared up.  Yet they keep sending requests. No, these aren't Direct
> Requests; our symbol is listed twice.
>
>
>
> Can anyone enlighten me? Any rationale you can come up with for any of
> these situations?
>
>
>
> Heather Campbell, Senior Librarian
>
> Manager- Interlibrary Loan
>
> Jacksonville Public Library (JPL)
>
> 303 North Laura Street
>
> Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986
>
>
>
> _______________________________________________
> ILL-L mailing list
> ILL-L at webjunction.org
> https://lists.webjunction.org/mailman/listinfo/ill-l
>


Paul B. Drake, User Services & Document Delivery Librarian
University of Guam/Unibetsedat Guahan
Robert F. Kennedy Memorial Library
Tan Siu Lin Building
UOG Station
Mangilao, Guam 96923-0117 USA
Tel: (671) 735-2345; Fax: (671) 734-6882
OCLC:UGU;Docline:GUUUGU
pdrake at uguam.uog.edu




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