[ILL-L] Reasons for No

[Ledja Cullen]

Yes!  I keep wishing there was a text box, too!
 
Ledja Cullen, MLIS
Reference & Evening Services Librarian
Interlibrary Loans & Course Reserves
Golden Gate University - Law Library
536 Mission Street
San Francisco, CA 94105
Tel: (415) 442-6689
Fax: (415) 512-9395
Email: lcullen at ggu.edu 
http://www.ggu.edu/lawlibrary 


>>> "Juskiewicz, Cynthia M." <Cynthia.M.Juskiewicz at uscga.edu>
11/10/2009 10:07 AM >>>

When no answer is appropriate, I choose “Other” .  What else is there
to do?  I wish that a text box would show up once you hit “Other” so you
can write the reason for the “No”.  Not everything is so cut and dry.
This can help you customize your reasons a little and maybe help the
potential borrower to understand why the “no” was put on their request.

 
 
Cindy Juskiewicz 
Public Services Technician-ILL 
United States Coast Guard Academy Library 
35 Mohegan Ave 
New London, CT  06320 
Cynthia.M.Juskiewicz at uscga.edu 
860-701-6421 
 
 
 

From:ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur

Sent: Tuesday, November 10, 2009 12:42 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Reasons for No

 
I have a question on “Reasons for No.”  I used to be slightly irritated
at the vague “Policy problem,” but now I’m wishing it were still an
option, since I’m using the even vaguer “Other.”
 
The situation:  my college now has an intensive graduate program in
Education, in which students need materials quickly.  (There were
problems last summer because it was taking me an average of 3.7 days to
get articles for students; apparently that was too slow.)   As a result,
when we get ILL requests from other libraries for Education books, I
have to get approval as to whether or not we can lend them.  Ordinarily,
my policy is, if a student wants a book we’ve sent out on ILL, I order
another copy from another library; but for this program, students can’t
wait that long.  
 
When I’m asked not to lend these books, what kind of “No” is that? 
They’re not “in use/on loan”; they’re not “non circulating” (our
students can check them out); none of the 16 “reasons for No” seems to
apply.  Is “Other” appropriate?
 
Arthur Robinson (GLG)
 
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