[ILL-L] Friday Rants: Renewals, Not Yet Published books, Ignoring Recalls, Requests w/o OCLC numbers

[MARINGER Cassie]

	*	A library asked for a renewal (we lend for 60 days so we
don't renew; this is highlighted on all labels and paperwork) for books
that aren't due until 1/18/2010.  

	**Sometimes the person making the renewal request is a different
person than the one who handled the paperwork. Sometimes the patron
makes their own renewal requests through the "My Account" feature in
WorldCat.
	 

	*	A library wanted us to lend them a book that won't be
published until next year.  Asking for 2010 books has been happening
since June of this year.  

	**Many books with 2010 publication date have actually already
been published and are currently available. We have successfully
borrowed and loaned several. Though, before requesting them, I try to
verify the shelf status at the owning library first.
	 

	*	We recall overdue books starting when they are a week or
more overdue. I'm still astounded by the percentage of overdues that
make invoice stage where no one at the borrowing libraries has responded
to the recall notices.  Does anyone pay attention to recall notices?  

	**What kind of response are you expecting to a recall notice?
When I see a 'recalled' request in OCLC, I contact our member library
that borrowed the item, pester them, and they in turn pester the patron
& try to get the item back ASAP.  I don't respond to the lending library
unless we need an invoice for replacement costs.
	

	 

	 - Cassie, OQX ILL 

	 

	

	 

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