[ILL-L] Friday Rants: Renewals, Not Yet Published books, Ignoring Recalls, Requests w/o OCLC numbers

[Peterson, Kim A.]

If they send you a "Thank you" form, you know, one of those mass printed impersonal pieces of paper included when the book is returned, will that make up for it?
 
:)
 
Kim Peterson
St. Louis Public Library

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of Campbell, Heather
Sent: Friday, December 11, 2009 10:46 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Friday Rants: Renewals, Not Yet Published books,Ignoring Recalls, Requests w/o OCLC numbers



Still fairly early in the day, I was hit -one after another- by ILL pet peeves:

 

*	A library asked for a renewal (we lend for 60 days so we don't renew; this is highlighted on all labels and paperwork) for books that aren't due until 1/18/2010. 

*	A library wanted us to lend them a book that won't be published until next year.  Asking for 2010 books has been happening since June of this year. 

*	We recall overdue books starting when they are a week or more overdue. I'm still astounded by the percentage of overdues that make invoice stage where no one at the borrowing libraries has responded to the recall notices.  Does anyone pay attention to recall notices? 

*	A library requested sheet music.  All the info we received was the name of the very prolific composer and the title Piano Concerto. No OCLC number was given. How do they know we own this? Or is this a 'fishing expedition"? 

*	We send conditionals to libraries who have longstanding overdues explaining that we can't loan them any more books until the overdues are cleared up.  Yet they keep sending requests. No, these aren't Direct Requests; our symbol is listed twice. 

 

Can anyone enlighten me? Any rationale you can come up with for any of these situations?

 

Heather Campbell, Senior Librarian

Manager- Interlibrary Loan 

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

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