[ILL-L] Friday Rants: Renewals, Not Yet Published books, Ignoring Recalls, Requests w/o OCLC numbers

[Campbell, Heather]

Still fairly early in the day, I was hit -one after another- by ILL pet
peeves:

 

*	A library asked for a renewal (we lend for 60 days so we don't
renew; this is highlighted on all labels and paperwork) for books that
aren't due until 1/18/2010. 
*	A library wanted us to lend them a book that won't be published
until next year.  Asking for 2010 books has been happening since June of
this year.
*	We recall overdue books starting when they are a week or more
overdue. I'm still astounded by the percentage of overdues that make
invoice stage where no one at the borrowing libraries has responded to
the recall notices.  Does anyone pay attention to recall notices?
*	A library requested sheet music.  All the info we received was
the name of the very prolific composer and the title Piano Concerto. No
OCLC number was given. How do they know we own this? Or is this a
'fishing expedition"?
*	We send conditionals to libraries who have longstanding overdues
explaining that we can't loan them any more books until the overdues are
cleared up.  Yet they keep sending requests. No, these aren't Direct
Requests; our symbol is listed twice.

 

Can anyone enlighten me? Any rationale you can come up with for any of
these situations?

 

Heather Campbell, Senior Librarian

Manager- Interlibrary Loan 

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

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