[ILL-L] Charging Distance Ed students for print

Thu Dec 10 21:37:42 EST 2009

In our transitioning to university status, we anticipate a greater # of
distance students (now few in number).  While over half our current student
body is non-traditional, almost everyone is on campus at least once a week &
so can physically pick up books at our library.  We recently entered into
kind of a satellite agreement with a nearby community college...I will be
sending books requested by those students to their physical community
college campus library, where they can then be picked up & checked out &
returned once again to their cc campus library, who will send back to me.

We do not charge anyone connected w/ our campus for photocopies OR physical
books/videos/dvds (we encourage research-based requests vs. personal leisure
reading/viewing requests)...we exclusively send articles electronically via
pdf's/email.  As  much as possible, we only request from reciprocal FREE
libraries (where both of us absorb the postage cost of physical items).  We
direct public access patrons to our outstanding neighboring public libraries
for ILL services.

I am fortunate to work with a terrific library director (Marilyn Murphy),
who so far has argued successfully for free interlibrary loan as a priority
for our library.  All my other job requirements come AFTER I've processed
our ILL requests (one exception:  reference questions, 9 pm to midnight,
when I'm the only non-student on campus).

We own a wonderful (short) book called Interlibrary Loan & Document
Delivery:  Best Practices for Operating & Managing Interlibrary Loan
Services in All Libraries (2006), by Lee Andrew Hilyer.  Some of it is basic
info. & repeats common practices for anyone w/ experience in ILL...I thought
it was a good overview & reminder on specific ways on what/how to do ILL
w/in my current setting.  Two specific thoughts from this book remain in my
memory from reading the book 1.5 years ago:
1)  being busy & inundated w/ requests in/out is an indication of a healthy
& vibrant ILL dept. (VERY helpful to recall when feeling overwhelmed!); and
2)  university status makes ILL a more critical/essential library service.

Peace,
Robyn (Clark-Bridges), MLS
ILL Assc. & PM Supervisor
Library, Mount Mercy College (oclc code: UIW)
Cedar Rapids, IA
work phone:  319-368-6465
fax number:  319-363-9060
work email:  rclark at mtmercy.edu

On Thu, Dec 10, 2009 at 11:17 AM, Long, Dallas <dlong at ilstu.edu> wrote:

> We, too, have few distance ed students, but their number is steadily
> increasing.  We charge $3 to scan articles as pdf files, which we e-mail
> to them.  We figure this is close to what they would pay if they
> photocopied the articles themselves at our library.  We will also scan
> articles for on-campus patrons for the same fee, but very few of our
> on-campus patrons are interested in the service.
>
> We don't mail any physical items to our distance ed students, but we are
> currently exploring how to do so.  Our biggest obstacle is not so much
> the potential cost but how to actually identify incoming requests so we
> know to handle their requests differently than our on-campus students.
>
> - Dallas
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
>  [mailto:ill-l-bounces at webjunction.org] On Behalf Of Simone Schroder
> Sent: Wednesday, December 09, 2009 4:46 PM
> To: 'Interlibrary Loan Listserv'
> Subject: Re: [ILL-L] Charging Distance Ed students for print
>
> We charge our DE students for photocopies only (the same cost they would
> pay if they came to campus and copied articles themselves), not for
> postage.  (They pay return postage on books.)
>
> At this time we do not do much delivery to distance ed folks, but it has
> been increasing.  I believe that I will investigate the tuition issue
> after reading Carol's reply.  If our DE students are paying higher
> tuition, we will cease charging them for photocopies (for now, at
> least).
>
> Thanks.
> ------------------------------
> Simone Schroder
> ILL Librarian
> John Brown Univ Library/AKK
> SimoneS at jbu.edu/479-524-7276
> .............................................................
>
> > -----Original Message-----
> > From: ill-l-bounces at webjunction.org [mailto:ill-l-
> > bounces at webjunction.org] On Behalf Of Reese, Carol L
> > Sent: Wednesday, December 09, 2009 2:39 PM
> > To: robisonr at sonoma.edu; Interlibrary Loan Listserv
> > Subject: Re: [ILL-L] Charging Distance Ed students for print
> >
> > The number of distance education students at our institution has been
> > steadily increasing through the years. But at this time we have not
> > instituted a charge for supplying materials to them.
> >
> > If a distance ed student requests an article that is only available in
> > our print collection, I copy and e-mail it to them (or mail it if
> > they'd
> > prefer.) We do not charge for that service. But we also don't charge
> > other libraries for the same service (we are a non-charging supplier
> of
> > articles.) And our online students already have to pay extra tuition,
> > so
> > I don't want to charge them again.
> >
> > Anytime I mail items to distance ed students (articles or books) the
> > postage is paid through our library account.
> >
> > The only thing the students have to pay for is return postage for
> > books.
> > At this time.
> >
> >
> > Carol Reese
> > Interlibrary Loans
> > University of Illinois at Springfield
> > LIB 207
> > One University Plaza, MS BRK 140
> > Springfield, IL 62703-5407
> > reese.carol at uis.edu {or} lib-ill at uis.edu
> > (217) 206-6601
> > (217) 206-6208 (Fax)
> >
> > -----Original Message-----
> > From: ill-l-bounces at webjunction.org
> > [mailto:ill-l-bounces at webjunction.org] On Behalf Of Rick Robison
> > Sent: Wednesday, December 09, 2009 2:29 PM
> > To: ill-l at webjunction.org
> > Subject: [ILL-L] Charging Distance Ed students for print
> >
> > We are primarily designed to service a bricks-and-mortar campus, but
> as
> > distance education programs continue to grow, I am wondering how
> others
> > deal with students that request documents available only in print on
> > campus or from other libraries but never come to campus?
> >
> > Do you charge a set fee and mail the document?
> >
> > What if the student clearly states they only want a document in
> > electronic form? Does a D.E. student somehow agree to costs up front?
> > If they instead agree to come to campus but never pick up the document
> > do they still get charged?
> >
> > Or do you create a separate ILL subsidized account for mailing to
> > Distance Ed students? Does the library or the program pay to fund this
> > account?
> >
> > Any input is greatly appreciated. Thanks.
> >
> > Rick
> >
> > ****************************************
> > Rick Robison
> > Reference and Access Services Coordinator Sonoma State University
> > Library
> > 1801 E. Cotati Avenue
> > Rohnert Park, CA 94928
> > (707) 664-4196
> > robisonr at sonoma.edu
> >
> >
> >
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