[ILL-L] RE: To Rant on Thursday or not to rant

[Campbell, Heather]

We once had a law library request a Harry Potter book just days before
the book was due to be published.  Even if we didn't already have a
bagazillion hold requests on the title, there were compelling reasons
not to fill the request.  Foremost among these were: 1) we don't lend
new (or on-order) books (as per our stated policy) and 2) we really
weren't in the mood to be turned into toads as was solemnly promised by
the not-so-fine print on the boxes holding the Potter books.

 

 

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Camenga, John
Sent: Thursday, August 27, 2009 10:35 AM
To: Interlibrary Loan Listserv
Subject: To Rant on Thursday or not to rant

 

Folks,

I definitely inhabit a glass house in ILL land so pitching rocks is
usually not my style.

However, I just turned down a request for Pat Conroy's latest, "South of
Broad" from a state clearing house so you are telling me no one there
has this?

If i accepted the request, the borrower would hold place number 902.

 

We do lend new items but they have to be available

I can also accept the need to please a persistent customer. My wife, a
branch manager, has had a  customer request a title held by only two
libraries both European and nonlenders. When told this the customer said
"well, can you please try?"

 

end of rant and back to our regularly scheduled programming

 

John F. Camenga , Interlibrary Loan Librarian
Public Library of Charlotte & Mecklenburg County
 310 North Tryon Street
 Charlotte, NC 28202
  704-416-0101 Voice
 704-416-0130 FAX
 jcamenga at plcmc.org 
 

 

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