[ILL-L] Unfilled stats
Document Delivery
DocDelivery at iona.edu
Wed Aug 26 20:35:41 EDT 2009
OK, I'm thinking of doing stats in Clio. Since they never get to the local database system, they aren't counted in local stats,
Ed Helmrich
Iona College
________________________________
From: ill-l-bounces at webjunction.org on behalf of Campbell, Heather
Sent: Wed 8/26/2009 4:48 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Unfilled stats
I asked OCLC. Deflections are noted as unfills.
Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL) 303 North Laura Street
Jacksonville, Florida 32202
heatherc at coj.net 904-630-7017 VM:904-630-2985
________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
Sent: Wednesday, August 26, 2009 4:23 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Unfilled stats
How do the deflected items show up in your stats? I thought the idea of deflection was to avoid that??? Ed.
________________________________
From: ill-l-bounces at webjunction.org on behalf of Campbell, Heather
Sent: Wed 8/26/2009 3:18 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Unfilled stats
I brought this issue up to a staff member at the Help Desk. It's frustrating that -while deflection save us having to manually cancel requests for materials our ILL Policy statement clearly states we don't loan, these deflected and cancelled count toward our unfilled. Plus we're still getting copy requests from libraries that want us to copy a whole month of newspapers, they requested copies of issues our LHR clearly showed we don't have, they ask for the loan of -say- The Florida Times-Union without any specific information like YEAR and ignore that we don't loan microfilm, give very sketchy information in citations (though, staff in Periodicals often pick up that thrown down gauntlet and find it against all odds), or treat ILL as a fishing expedition by sending us requests for items they think we might have without checking WorldCat. I realize that there are requests coming through that are unmediated but it's frustrating that it counts against lenders.
Heather Campbell
Manager- Special Services (Interlibrary Loan and Books by Mail)
Jacksonville Public Library (JPL)
303 North Laura Street
Jacksonville, FL 32202-3505 heatherc at coj.net (904) 630-2986
________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Bell.Jacobsen at state.sd.us
Sent: Wednesday, August 26, 2009 2:49 PM
To: ill-l at webjunction.org
Subject: RE: [ILL-L] Unfilled stats
I agree with you, Jeanine, that this is probably a training issue. I wonder if some libraries have in-depth procedures on how to verify serial/annual information for journals, proceedings etc ... or has someone written an article about this topic? The procedure would be helpful in this environment where library people are retiring and being replaced by first time ILL librarians and sometimes one person run libraries.
Bellen M Jacobsen
South Dakota State Library
800 Governors Drive
Pierre SD 57501-2294
605-773-5068
1-800-423-6665 (in SD only)
605-773-4950 (Fax)
bell.jacobsen at state.sd.us
-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Jeanine Weber
Sent: Wednesday, August 26, 2009 1:23 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Unfilled stats
I don't have an actual number, but the majority of our Unfilleds are requests that were deflected, thus we never see them. Yes, sometimes other libraries just don't check our holdings for serials. Our holdings are right there, you may have to click on it if the statement is too long for all to show. I don't know if that's a training issue or a lazy issue or what.
Also, our ejournal titles show in OCLC, but not our holdings. If you click on our library name, you won't find a match in our catalog because you have to search it as a periodical. I understand if libraries try us any way, just in case we have it, but when its for journals from the 1980s or older, chances are it's not available online. I think this is one of the main issues with ILL and more libraries having their journals online and licensing agreements to do ILL.
My two cents worth,
Jeanine
On Wed, Aug 26, 2009 at 1:55 PM, Merle J. Slyhoff <mslyhoff at law.upenn.edu> wrote:
I compiled my year-end ILL stats and found a disturbing figure.
Out of curiosity we tracked the number of unfilled requests sent to us (we were unable to fill for other libraries) by our own set of "Reasons for No." Almost half of the items we didn't fill for other libraries were for one of the following reasons:
They didn't have IFM
They asked for volumes/issues we didn't own
In the case of the first category, it was obvious that they didn't check our policies. For the last category they didn't click on our link to our catalog to see what we hold.
Does anyone else find this to be true for their unfilled loan requests?
Merle
*******************************************************************
Merle J. Slyhoff V: 215-898-9013
Collection Development & F: 215-898-6619
Document Delivery Services Librarian E: mslyhoff at law.upenn.edu
Biddle Law Library
University of Pennsylvania
3460 Chestnut Street
Philadelphia, PA 19104-3406
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Jeanine Weber / Phone: 616-632-2128
Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College / Fax: 616-732-4534
1607 Robinson Rd SE / OCLC: EXQ
Grand Rapids MI 49506
www.aquinas.edu/library
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