[ILL-L] Unfilled stats

Wed Aug 26 16:48:06 EDT 2009

I asked OCLC.  Deflections are noted as unfills.

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
Sent: Wednesday, August 26, 2009 4:23 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Unfilled stats

How do the deflected items show up in your stats? I thought the idea of
deflection was to avoid that??? Ed.

________________________________

From: ill-l-bounces at webjunction.org on behalf of Campbell, Heather
Sent: Wed 8/26/2009 3:18 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Unfilled stats

I brought this issue up to a staff member at the Help Desk.  It's
frustrating that -while deflection save us having to manually cancel
requests for materials our ILL Policy statement clearly states we don't
loan, these deflected and  cancelled count toward our unfilled.  Plus
we're still getting copy requests from libraries that want us to copy a
whole month of newspapers, they requested copies of issues our LHR
clearly showed we don't have, they ask for the loan of -say- The Florida
Times-Union without any specific information like YEAR and ignore that
we don't loan microfilm, give very sketchy information in citations
(though, staff in Periodicals often pick up that thrown down gauntlet
and find it against all odds), or treat ILL as a fishing expedition by
sending us requests for items they think we might have without checking
WorldCat.  I realize that there are requests coming through that are
unmediated but it's frustrating that it counts against lenders.

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of
Bell.Jacobsen at state.sd.us
Sent: Wednesday, August 26, 2009 2:49 PM
To: ill-l at webjunction.org
Subject: RE: [ILL-L] Unfilled stats

I agree with you, Jeanine, that this is probably a training issue.  I
wonder if some libraries have in-depth procedures on how to verify
serial/annual information for journals, proceedings etc ... or has
someone written an article about this topic?  The procedure would be
helpful in this environment where library people are retiring and being
replaced by first time ILL librarians and sometimes one person run
libraries.

Bellen M Jacobsen 
South Dakota State Library 
800 Governors Drive 
Pierre SD 57501-2294 
605-773-5068 
1-800-423-6665 (in SD only) 
605-773-4950 (Fax) 
bell.jacobsen at state.sd.us 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Jeanine Weber
Sent: Wednesday, August 26, 2009 1:23 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Unfilled stats

I don't have an actual number, but the majority of our Unfilleds are
requests that were deflected, thus we never see them.  Yes, sometimes
other libraries just don't check our holdings for serials.  Our holdings
are right there, you may have to click on it if the statement is too
long for all to show.  I don't know if that's a training issue or a lazy
issue or what.  

Also, our ejournal titles show in OCLC, but not our holdings.  If you
click on our library name, you won't find a match in our catalog because
you have to search it as a periodical.  I understand if libraries try us
any way, just in case we have it, but when its for journals from the
1980s or older, chances are it's not available online.  I think this is
one of the main issues with ILL and more libraries having their journals
online and licensing agreements to do ILL.

My two cents worth,

Jeanine

On Wed, Aug 26, 2009 at 1:55 PM, Merle J. Slyhoff
<mslyhoff at law.upenn.edu> wrote:

I compiled my year-end ILL stats and found a disturbing figure.

Out of curiosity we tracked the number of unfilled requests sent to us
(we were unable to fill for other libraries) by our own set of "Reasons
for No."  Almost half of the items we didn't fill for other libraries
were for one of the following reasons:

        They didn't have IFM

They asked for volumes/issues we didn't own

In the case of the first category, it was obvious that they didn't check
our policies.  For the last category they didn't click on our link to
our catalog to see what we hold.

Does anyone else find this to be true for their unfilled loan requests?

Merle

*******************************************************************

Merle J. Slyhoff                                     V: 215-898-9013

Collection Development &                      F: 215-898-6619 

Document Delivery Services Librarian     E: mslyhoff at law.upenn.edu

Biddle Law Library

University of Pennsylvania 

3460 Chestnut Street

Philadelphia, PA 19104-3406

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-- 
************************************************
Jeanine Weber  /  Phone: 616-632-2128
Interlibrary Loan Coordinator & Public Services Assistant
Aquinas College  /  Fax: 616-732-4534
1607 Robinson Rd SE   /  OCLC: EXQ
Grand Rapids MI 49506
www.aquinas.edu/library

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