[ILL-L] FZ3 is moving at slow speed

[Robyn Clark-Bridges]

I process about 98% of all ILL requests w/in my 8 hour work shift Sun. thru
Th.  IF it comes to the end of my shift & there's a microfiche request
I know I can't get to, I say "no--not able to process in a timely manner" in
oclc.  This sends the request on quickly to the next lender & so helps out
the borrower in more quickly filling their request instead of having it sit
in my inbox for a day or more while I wait for more time to get to it.  At
peak ILL traffic, we have two student workers who come to work w/ the small
pile I run out of time to fully process during my 8 hour shift...either way,
100% of our ILL requests are filled within 24 hours. Sun. thru Thurs.  We
are trying to get a student to come in & fill Fri./Sat to keep our fill rate
up very high.


Peace,
Robyn (Clark-Bridges)
ILL Assc. & PM Supervisor
Library, Mount Mercy College (UIW)
Cedar Rapids, IA
work phone:  319-368-6465
fax number:  319-363-9060
work email:  rclark at mtmercy.edu


On Tue, Aug 25, 2009 at 9:20 AM, Jones, Alison R. <
arjones at baptistcollege.edu> wrote:

>  Hi everyone – just wanted to let everyone know that for the near future,
> The Baptist College of Florida (FZ3) may not be filling ILL requests as
> quickly as usual.  In the past I have been able to get to ILL every day, but
> with us losing one full time person (and my taking over many of their duties
> in addition to my own) it is taking some time away from ILL, or at the very
> least it is causing it to be done in larger batches a couple of times a week
> (add to it the fact that when I tried to do so on Friday, OCLC’s website
> started acting up out of only sending 3 out of 15 books)  Anyway – I’m
> hoping that this will only be a problem for these first couple of weeks of
> school (if not we’ll probably give at least lending ILL duties back over to
> a student worker, but we wanted to see how it worked out first).
>
>
>
> Just wanted to give everyone a heads up incase you were wondering why
> occasionally things were aging to next lenders and/or were just not being
> dealt with the same day.
>
>
>
> Thanks,
>
>
>
> Alison Jones
>
> Public Services Librarian
>
> Baptist College of Florida
>
>
>
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