[ILL-L] Cost per hour

[Middleton, Joseph]

Keith,

 

If patrons are giving you actual research questions, i.e. "I need some
articles on Charles Darwin", can you refer them to Reference? If they
are giving you incorrect  or incomplete citations, you could either
return them to the patrons or hold them for when you have time to do the
extra work. If you return or delay  bad requests, be sure to include
that policy in your description of ILL service, or even send out a
general announcement of the change in policy.  Folks may not read it,
but it should still cover you.

 

Are you talking about a service charge for all ILL requests, or about
charging for extra work associated with bad citations?

 

Joe Middleton

Head Reference Librarian

MacPhaidin Library

Stonehill College

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Keith
Sent: Tuesday, August 11, 2009 3:19 PM
To: Ill-L
Subject: [ILL-L] Cost per hour

 

Hello ILL World

 

I have to do something to stem the tide of research requests.  I am
getting asked more and more to do the research that faculty and students
could be doing.

 

What do you charge and what is your argument to do so?

 

Sounds easy, right?

 

Keith Palmateer <mailto:kpalmate at pcc.edu> 

ILL and Summit Coordinator

Portland Community College

17705 NW Springville Rd

Portland, OR 97229

 

503-614-7433

 

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