[ILL-L] receiving only 5 pages

[Keith]

Have one lender send you the same document a couple of times.

Is the problem consistent?

 

What format are the scans; TIFF, PDF, etc.

 

What are the sizes of the scans?  Check with your tech people, was there a
change recently on email or FTP limits.  Port permission changes, etc.

 

 

 <mailto:kpalmate at pcc.edu> Keith Palmateer

ILL and Summit Coordinator

Portland Community College

17705 NW Springville Rd

Portland, OR 97229

 

503-614-7433

 

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
On Behalf Of InterLibrary Loan
Sent: Monday, August 10, 2009 1:42 PM
To: ill-l at webjunction.org
Subject: [ILL-L] receiving only 5 pages

 

Has anyone experienced the following problem?

Sometimes when we receive articles through Ariel or Odyssey, we get only the
first 5 pages of the article. The lending library assures us that they
scanned and transmitted the entire article, but we only get the first 5
pages. We have tried to find a rhyme or reason so we can correct the
problem, but we are stumped. Sometimes the articles are sent through Rapid,
somtimes through ILLiad. It happens more so with some lenders, but not
always the same lenders. Sometimes articles from a particular lender will
arrive incomplete and at other times (for a different request number) the
articles arrive in their entirety. I thought maybe it was the size of the
article, but this happens with short articles (10 pages or less), too.

Any suggestions would be appreciated.

 

Tina Maresco
Interlibrary Loan Specialist
Access Services Team
Library and Information Services
Dickinson College
PO Box 1773/ 5 N.Orange St.
Carlisle, PA 17013 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20090811/14d8fc26/attachment.htm