[ILL-L] RE: direct articles?

[Campbell, Heather]

Getting Direct Request requests to work for articles is tricky.
Everyone would have to have up to date and complete Local Holdings
Records entered in WorldCat to make it work on a consistent basis.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library (OCLC:JPL)                    303 North
Laura Street
Jacksonville, Florida 32202
heatherc at coj.net  904-630-7017  VM:904-630-2985

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Wednesday, April 22, 2009 9:04 AM
To: Interlibrary Loan Listserv
Subject: RE: direct articles?


I'm not familiar with how "direct request" works--maybe it uses custom
holdings?--but personally I wouldn't want our patrons sending requests
directly to other libraries for several reasons, including:
 
(1) We get a lot of ILL requests for articles we have in our library,
either on the shelves or in PDF in databases.
 
(2) We get patrons who say "Please request this from the University of
X," which charges $20 and takes 2-3 weeks, when we can get the article
for free in three days or less from Y College.
 
(3) We limit patrons to 10 requests per week.
 
(4) Sometimes our patrons request articles in German, Korean, etc. that
they've found in databases without realizing they're not in English.
 
(5) I may want to discuss the request for other reasons. I recently a
student requested an article from a journal published in Calcutta, held
by only a few libraries, all of them slow.  I contacted the student to
ask when she needed it.  She needed it within two days.  If the request
had gone direct, we would have paid $15 or more for an article that
would lhave arrived too late to be of use.
 
OK, so I'm a control freak, and stingy.
 
Incidentally, I d ooccasionally find incorrect citations in EBSCO
Acadmeic Search Complete and other databases--recently I found two in a
week--but in general the databases are much more likely to be accurate
than footnotes in articles, let alone citations patrons find by
Googling.  
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Document Delivery
Sent: Wed 4/22/2009 7:54 AM
To: Interlibrary Loan Listserv
Subject: direct articles?


Most of our article requests from our patrons come to us from the
databases like Ebsco Academic, and the citations are perfect. It seems a
shame that they can't be sent directly to other libraries as orders.
Does anyone use direct request for articles? Thanks,
 
Ed Helmrich
Iona College
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