[ILL-L] Inexpensive ways to keep patrons informed

[Megan Bayonet]

We're a mid-sized liberal arts college with 400 - 500 requests per month
during our busiest times.  We notify out patrons when the material arrives
or if there is a problem (conditional response, fee, unable to fill the
request).  If they want to know the status of their requests at any other
time, they are welcome to call or e-mail us and we will look up their
requests in WRS or Clio.
 
Megan Bayonet
Interlibrary Loan Coordinator
mbayonet at mbc.edu
540-887-7317
 

  _____  

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
On Behalf Of Paul Jackson
Sent: Monday, September 29, 2008 5:35 PM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] Inexpensive ways to keep patrons informed



Hi,

 

My library director wants to know if others try to keep patrons informed
about the status of their ILL requests between when they are placed and when
they arrive.

 

I know that some of the software like ILLiad and other such solutions allow
you to do that. But, as a middle-sized community college, we don't have
thousands to spend on such software. 

 

What do others do, if anything? Is there cheaper software out there. Do you
email people whenever there is a change in status (from pending, to sent, to
arrived, etc.). Or, are you like us and, after you receive the ILL request,
you then wait until the arrival of the item to let them know it is available
for them to pick up?

 

Thanks for your help!

 

Paul Jackson

Aims Community College

Greeley, CO 80634

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