[ILL-L] Script for Incomplete citations

[Laura Barnard]

Bethany,

We use this reply, with sometimes a little editing for special situations:

We have been unable to obtain the information requested on the enclosed Interlibrary Loan form.  The owning library has responded that the article cannot be found as cited on your request.  

If you have additional information that would redirect our search, please indicate so on the enclosed request and return the paperwork to Interlibrary Loan.  If you would like assistance in verifying the citation, please contact a librarian at xxx-xxxx.


Laura Barnard
Interlibrary Loans
Seattle Public Library (UOK)
206-386-4601
ill at spl.org

>>> Bethany Sewell <bethany.sewell at du.edu> 9/25/2008 2:11 PM >>>
We are looking for a script to send patrons when their citations are bad and we can not research more.  We want to assist them and have them be willing to find the information they need without putting them off to ILL forever (or their students, which some faculty have).  Do you have an official script for emailing patrons when cancelling their requests for incomplete citations?

Bethany Sewell
Access Librarian
Penrose Library
University of Denver
2150 E. Evans Avenue
Denver, CO 80208

Email: bethany.sewell at du.edu 
Voice: 303-871-3418
Fax: 303-871-3446
Please don't print this e-mail unless you really need to




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