[ILL-L] new library -- new problem

[Campbell, Heather]

We've gotten requests for items that are not in our OCLC record.   It
depends upon the ILL Management Software the borrower uses.


Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Linda Wilkinson
Sent: Thursday, September 25, 2008 3:21 PM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] new library -- new problem


I think they're just typing it in wrong.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Linda Wilkinson, ILL Coordinator
Southeastern Public Library System of OK OCLC symbol: OKI
wilkinson at sepl.lib.ok.us 


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org]
On Behalf Of Didham, Reginald
Sent: Thursday, September 25, 2008 2:09 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] new library -- new problem

This brings up a side question: How are requests for items to which the
requested library's holding symbol is not attached getting through?  I
thought that was impossible.



Reg Didham
Cataloging & Acquisitions Librarian
Alphin Library
The Boston Conservatory
8 The Fenway, Boston, MA 02215
www.bostonconservatory.edu

Tel:  617.912.9130
Fax: 617.912.9101
rdidham at bostonconservatory.edu



-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org]
On Behalf Of ILL_PSC ILL_PSC
Sent: Thursday, September 25, 2008 3:06 PM
To: ill-l at webjunction.org
Subject: Re: [ILL-L] new library -- new problem

I agree with you that just letting it age out is not a good option.

I think she has three options:
1. Conditional and let the borrower know that it's the wrong OCLC
symbol.
2. Choose "No, not owned" and e-mail borrower that it's the wrong OCLC
symbol.
3. Choose "no, not owned" and leave it.

I prefer Option 1 because it's the least work, but some people don't
like conditionals and might prefer Option 2. OTOH, they're the ones who
miscopied the symbol and created the problem, and she's the one who's
being helpful, so go with what's easiest for her.

Option 3 is not good because it makes you look like you don't take the
time to update mistakes when they go back to make a second request and
"your"
symbol is still on the list. It also keeps them from using the correct
symbol and possibly getting the request filled.

Just my opinion,

Linda

Linda Celet Bane
Interlibrary Loan (PWS/PWSA)
Mary F. Shipper Library/LRC
Potomac State College of WVU
Keyser, WV  26726-2697
phone: (304)788-6903
fax: (304)788-6946
Ariel: 157.182.165.30, PSC_Ariel at mail.wvu.edu
E-mail: ILL_PSC at mail.wvu.edu

>>> "Henriksen, Phalbe" <phenriksen at alexandercountync.gov> Thursday,
September 25, 2008 2:14 PM >>>
Folks,



I've left Florida and am back in my home state, North Carolina.



The library's OCLC code is UZO - note the upper case "o."



A university in New Zealand is UZ0 - the number "zero." (I think it's
University of Otago.)



We occasionally get requests for materials that UZ0 owns. Our staff
person doesn't not know how to respond to them and so she lets the
request age out. I'm not satisfied with that and would like her to
respond quickly.



Can/will anyone advise me how she should respond to this kind of error?



Thanks.



Phalbe Henriksen

Director

Alexander County Library

Taylorsville, NC



P.S. Hi, Heather!

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