[ILL-L] new library -- new problem

[MARINGER Cassie]

Say "No - Not Owned".  Or, if you want to be more helpful, respond with
a conditional message to the borrower advising them to submit their
request to UZ0 instead.
 
Cassie Maringer, Senior Library Assistant, Interlibrary Loans 
Washington County Cooperative Library Services (OQX) 
111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036 
Phone: 503-988-5576  /  Fax 503-988-5221 
Email: cassiem at multcolib.org 

	-----Original Message-----
	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Henriksen, Phalbe
	Sent: Thursday, September 25, 2008 11:14 AM
	To: ill-l at webjunction.org
	Subject: [ILL-L] new library -- new problem
	
	

	Folks,

	 

	I've left Florida and am back in my home state, North Carolina.

	 

	The library's OCLC code is UZO - note the upper case "o."

	 

	A university in New Zealand is UZ0 - the number "zero." (I think
it's University of Otago.)

	 

	We occasionally get requests for materials that UZ0 owns. Our
staff person doesn't not know how to respond to them and so she lets the
request age out. I'm not satisfied with that and would like her to
respond quickly.

	 

	Can/will anyone advise me how she should respond to this kind of
error?

	 

	Thanks.

	 

	Phalbe Henriksen

	Director

	Alexander County Library

	Taylorsville, NC

	 

	P.S. Hi, Heather!

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