[ILL-L] Average unfilled requests (UNCLASSIFIED)

[McEowen, Connie (Civ, ARL/CISD)]

Classification:  UNCLASSIFIED 
Caveats: NONE
 
Does anyone have a feel--or hard data--for how many patron requests for documents (papers, articles, reports) are ultimately not filled in a year?  I see the Unfilled Request number in the stat reports from OCLC, but of course most of those requests are ultimately filled--I find the thing somewhere by calling the author, contacting the journal or the organization, whatever.  I am bragging about my library's record for very few unfilleds in my "significant accomplishments" for the year, but I have nothing to which to compare.  We have 2 this FY and have not given up on the latest one.  I realize it is relative to number, type, etc.   


Connie McEowen, MLS 
US Army Research Laboratory
AMSRD-ARL-CI-OK-TP
voice: 410-278-3394
fax: 410-278-4178
 

 
Classification:  UNCLASSIFIED 
Caveats: NONE
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