[ILL-L] a question while passing the time with OCLC stilldown

[Bell.Jacobsen at state.sd.us]

OCLC ILL is up!

Bell Jacobsen
South Dakota State Library

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Wednesday, September 10, 2008 2:18 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] a question while passing the time with OCLC
stilldown

If it's just an overdue notice, email works fine.  If it's a bill, I
like to have email AND a piece of paper in my hand to show the
student/professor.  Having an 'official' bill make it easier for us to
say "Return the book within the week, or this goes on your account/to
your department head!"  That seems to be more effective than a warning
that Patron X may have to pay some vague dollar amount at some point in
the future.

Just my two cents, on this very quiet Wednesday afternoon.


Melissa Jackson
ILL Librarian

>>> 
From: 	"Coogan, Elizabeth" <Elizabeth_Coogan at brown.edu>
To:	"Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: 	9/10/2008 2:44 PM
Subject: 	RE: [ILL-L] a question while passing the time with OCLC
still down

I find it easier to deal with overdues if the notice comes in email.  I
may be more likely to act on it faster than snail mail and fax.

Beth Coogan
Elizabeth C. Coogan
Sr. Library Assoc. Specialist
Brown University
Providence, RI 02912
401-863-2169
elizabeth_coogan at brown.edu 


-----Original Message-----
From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Megan Bayonet
Sent: Wednesday, September 10, 2008 2:23 PM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] a question while passing the time with OCLC still
down


We send overdues via USPS First Class mail and utilize the "Recall" and
"Overdue" options in WRS.  While we don't have any confirmation of
receipt, we've also never had a problem with someone 'not knowing' that
a book was
overdue.   


Megan Bayonet
Interlibrary Loan Coordinator
mbayonet at mbc.edu 
540-887-7317

-----Original Message-----
From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] 
On Behalf Of Joe Ellison
Sent: Wednesday, September 10, 2008 2:08 PM
To: ill-l at webjunction.org 
Subject: [ILL-L] a question while passing the time with OCLC still down

I've always sent lending overdues by fax and snail mail (to those with
no fax number). Do you find you get better response emailing to the
borrowing institution? I've emailed a few over the past year with mixed
success. Several were clearly ignored, but it's likely that patron would
have ignored fax and mail, too. At least with the fax I have the
confirmation that it truly went through, and can cite that if need be
if/when we get to the lost book billing stage. Certainly with ILLiad
(just brought lending live July 1) it will be easier to email than
previously, but I still won't have any confirmation of receipt.

Any & all opinions welcome.

Joe Ellison
Document Delivery and Digital Initiatives Assistant Transportation
Library, Northwestern Univ Library (OCLC = JCR) 1970 Campus Dr,
Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601 j-ellison at northwestern.edu 
http://www.library.northwestern.edu/transportation/ 




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