[ILL-L] a question while passing the time with OCLC still down

[Coogan, Elizabeth]

I find it easier to deal with overdues if the notice comes in email.  I
may be more likely to act on it faster than snail mail and fax.

Beth Coogan
Elizabeth C. Coogan
Sr. Library Assoc. Specialist
Brown University
Providence, RI 02912
401-863-2169
elizabeth_coogan at brown.edu


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Megan Bayonet
Sent: Wednesday, September 10, 2008 2:23 PM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] a question while passing the time with OCLC still
down


We send overdues via USPS First Class mail and utilize the "Recall" and
"Overdue" options in WRS.  While we don't have any confirmation of
receipt, we've also never had a problem with someone 'not knowing' that
a book was
overdue.   


Megan Bayonet
Interlibrary Loan Coordinator
mbayonet at mbc.edu
540-887-7317

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org]
On Behalf Of Joe Ellison
Sent: Wednesday, September 10, 2008 2:08 PM
To: ill-l at webjunction.org
Subject: [ILL-L] a question while passing the time with OCLC still down

I've always sent lending overdues by fax and snail mail (to those with
no fax number). Do you find you get better response emailing to the
borrowing institution? I've emailed a few over the past year with mixed
success. Several were clearly ignored, but it's likely that patron would
have ignored fax and mail, too. At least with the fax I have the
confirmation that it truly went through, and can cite that if need be
if/when we get to the lost book billing stage. Certainly with ILLiad
(just brought lending live July 1) it will be easier to email than
previously, but I still won't have any confirmation of receipt.

Any & all opinions welcome.

Joe Ellison
Document Delivery and Digital Initiatives Assistant Transportation
Library, Northwestern Univ Library (OCLC = JCR) 1970 Campus Dr,
Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601 j-ellison at northwestern.edu
http://www.library.northwestern.edu/transportation/







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