[ILL-L] a question while passing the time with OCLC still down

[Megan Bayonet]

We send overdues via USPS First Class mail and utilize the "Recall" and
"Overdue" options in WRS.  While we don't have any confirmation of receipt,
we've also never had a problem with someone 'not knowing' that a book was
overdue.   


Megan Bayonet
Interlibrary Loan Coordinator
mbayonet at mbc.edu
540-887-7317

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
On Behalf Of Joe Ellison
Sent: Wednesday, September 10, 2008 2:08 PM
To: ill-l at webjunction.org
Subject: [ILL-L] a question while passing the time with OCLC still down

I've always sent lending overdues by fax and snail mail (to those with no
fax number). Do you find you get better response emailing to the borrowing
institution? I've emailed a few over the past year with mixed success.
Several were clearly ignored, but it's likely that patron would have ignored
fax and mail, too. At least with the fax I have the confirmation that it
truly went through, and can cite that if need be if/when we get to the lost
book billing stage. Certainly with ILLiad (just brought lending live July 1)
it will be easier to email than previously, but I still won't have any
confirmation of receipt.

Any & all opinions welcome.

Joe Ellison
Document Delivery and Digital Initiatives Assistant Transportation Library,
Northwestern Univ Library (OCLC = JCR) 1970 Campus Dr, Evanston, IL
60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-ellison at northwestern.edu
http://www.library.northwestern.edu/transportation/







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