[ILL-L] a question while passing the time with OCLC still down

[Joe Ellison]

I've always sent lending overdues by fax and snail mail (to those with no
fax number). Do you find you get better response emailing to the borrowing
institution? I've emailed a few over the past year with mixed success.
Several were clearly ignored, but it's likely that patron would have ignored
fax and mail, too. At least with the fax I have the confirmation that it
truly went through, and can cite that if need be if/when we get to the lost
book billing stage. Certainly with ILLiad (just brought lending live July 1)
it will be easier to email than previously, but I still won't have any
confirmation of receipt.

Any & all opinions welcome.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern Univ Library (OCLC = JCR)
1970 Campus Dr, Evanston, IL 60208-2300
voice: 847-491-8600, fax: 847-491-8601
j-ellison at northwestern.edu
http://www.library.northwestern.edu/transportation/