[ILL-L] Reasons for No

[Winnefox Interlibrary Loan]

>
> This is the reason I wish they hadn't combined missing & not on shelf. To
> me missing means lost-we don't have it. Not on shelf means we looked but
> were unable to locate the item on the shelf in the time allowed.  This is
> how we always used the replies and how I interpreted them from others. If
> the reply was missing I considered it unavailable at that library and
> wouldn't retry. Not on shelf on the other hand we would retry.  Right now
> we're using the new combined reply in both instances. Would it be more
> helpful for others if we were to use a different reply for items we searched
> for but didn't find?
>


> Michelle
>



>  *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Beth Willis
> *Sent:* Wednesday, September 03, 2008 10:28 AM
> *To:* Interlibrary Loan Listserv
> *Subject:* RE: [ILL-L] Reasons for No
>
>
>
> May I comment from the borrower's perspective?
>
>
>
> If we see that the reason for no is "in use/on loan" that tells us that the
> library actually OWNS the item and if we can't get it elsewhere, perhaps if
> we try again in 3-4 weeks we might be able to get the material.
>
>
>
> If we see the reason for no is "not on shelf/missing," we interpret that to
> mean the item is NOT available and if the request goes unfilled we won't try
> that library again.
>
>
>
> So, it makes a difference to the borrower how you respond. Accurate reasons
> for no are appreciated.  :-)
>
>
>
>
>
> Beth Willis, MLS
>
> ILL Department Head
>
> bwillis at mcpl.lib.mo.us
>
> Phone: (816) 521-7231
>
> Mid-Continent Public Library (CMI)
>
> http://www.mcpl.lib.mo.us
>
> *Unless explicitly attributed, the opinions expressed are personal.*
>
>
>
>
>  ------------------------------
>
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Jones, Alison R.
> *Sent:* Wednesday, September 03, 2008 10:21 AM
> *To:* Interlibrary Loan Listserv
> *Subject:* [ILL-L] Reasons for No
>
> Quick question for any other non-automated libraries out there… When a book
> is not on the shelf, are you using "not on shelf/missing" or "in use/on
> loan"? – I'm certainly not going to go look through the circulation cards
> just to see if a book really is "missing" or if its "on loan" when the just
> of the matter is that its not there for us to loan it either way.
>
>
>
> Alison
>
>
>
> Alison Jones
>
> Public Services Librarian
>
> Baptist College of Florida
>
> _______________________________________________
> ILL-L mailing list
> ILL-L at webjunction.org
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>
>


-- 
Winnefox Library System (GZK)
Interlibrary Loan
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