[ILL-L] Document Delivery to Community Users for a Fee - Databases?

[Robinson, Arthur]

Maybe this doesn't count, since we only offer ILL to students, faculty, and staff, but when I get an ILL request from a community user (which happens fairly often) for an article we have in a database (which doesn't happen so often), I check to make sure the article is available in PDF full text, then e-mail the requester, pasting in the complete citation and name of the database (and stable link, if any), inform him/her that the article can be accessed only from the library, and invite them to come in and access it, saying I'll be happy to help them.  I don't print the article out myself because of paranoia (probably unnecessary) over copyright issues.
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Thompson, Cynthia Marie
Sent: Tue 9/2/2008 3:36 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Document Delivery to Community Users for a Fee - Databases?



For those of you that have some kind of service where you offer document delivery services to community patrons for a fee (in our program they pay an annual fee, plus a transaction fee each time they use a special service like ILL or document retrieval) - how do you handle articles you only have online?  

 

Do you deliver them electronically?  Print and fax/hold for pickup?  Find a print copy at another library and request it via ILL?  Or some other option?

 

I would also like to know a little about the rationale behind your policy, if you know it.

 

Feel free to reply off list!

 

Thanks,

 

Cindy Thompson
Interlibrary Loan & Reference Librarian

UMKC Miller Nichols Library (UMK)
816-235-1511

thompsoncym at umkc.edu

http://library.umkc.edu

 

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